Sad experience tonight. It was my first time, but ...

Sad experience tonight. It was my first time, but we went because my wife had gone a few years ago and enjoyed it. Service looked to possibly be short handed, but we were ignored quite a bit even for that. Food was bland and gummy, never a good combination. Water was good, but couldn't get it refilled... Finally, we actually had to walk up to the bar to check out. Really disappointing, and likely won't inspire a repeat trip.