my wife and me arrived on monday 25th february eve...

my wife and me arrived on monday 25th february evening after a long journey and were very much looking forward to get some relaxation and comfort. after a very professional and friendly reception by alexander we moved to our room. when entering we noticed that the temperature in the room was 84 (!) degrees. we wanted to open the door to the patio to cool the room and immediately shut the door again: in just two meters distance the fans of some kitchen ran on full capacity blowing an awful kitchen smell to our patio accompanied by a noise as if one stood on the runway of an airport. everything very un-ritz!! very disappointing and not the money worth we paid. our yearlong positive perception of the ritz carlton experience received a severe negative blow. very bad!