Reginald Henderson

Review of Hendrick Lexus Northlake

I had an amazing experience at Hendrick this week!...

I had an amazing experience at Hendrick this week! As soon as I walked through the door I felt welcomed and was greeted with an enthusiastic hello from Ed Jackson. As a first time Lexus shopper, Ed made the process very easy for me every step of the way. He was extremely knowledgable about the vehicles/brand! He took the time to explain all of the benefits and made sure I had the right car at the right price that was comfortable for me. At no point did I feel that it was just about a sale, but that he really cared about my happiness with this major purchase.

And the amazing experience didn't stop there. Jeff Nowacki completed the financing portion of my purchase. Jeff walked me through this process and made everything very easy to comprehend. It was very evident that he is also very knowledgeable about the Lexus brand! Not once did he try to oversell me on anything. I also loved the fancy digital board used to sign all of the documents...very progressive!

Also, a big shout out to Johnny Jackson who walked me through all of the technical features of the NX 300. It has a lot of "bells & whistles" but Johnny explained everything in layman's terms which I really appreciated!

Overall, this was one of the best experiences I've ever had buying a car. Yes, selling cars is important for the business, but It's obvious that everyone who works here cares about building solid relationships with customers and doing what they can to make sure you leave happy!

I highly recommend Hendrick if you're in the market for a new car!