Dianne Lombard

Review of Safeguards Student Agencies

As a Cornell Employee I was looking for an interna...

As a Cornell Employee I was looking for an internal option to have a few of our department table cloths dry cleaned for an upcoming event. I reached out to Student Agencies and found out I could drop them off right in Collegetown and do a department charge which was perfect. The table cloths were ready in a few days but when I went to pick them up, I noticed that the white lettering on the red tablecloths was now pink. I mentioned this to the individual at the front desk who I was picking them up from, but she didn't offer much as far as an explanation or solution and assuming she didn't work directly with the dry cleaning I figured I would reach out to my contact within the Student Agencies via email. I did so, with pictures and received an immediate response apologizing and forwarding my message to the manager of the dry cleaning department. No response. My contact checked in a few weeks later to inquire if I had received a response yet and still had not. I'm giving 2 stars because the woman who I did communicate with prior to and following me utilizing the dry cleaning service was wonderful and informative. The followup regarding the damage done to our event table cloths directly from dry cleaning was non existent. We're now stuck with 3 dingy looking table cloths I need to replace unnecessarily. I've waited several months for a response and some rectification but clearly customer service is not a priority.