Sylvie B

Review of DETOURS DE LOIRE - BIKE RENTAL

Absolute ineficiency. I went by the store on Frid...

Absolute ineficiency. I went by the store on Friday July 8th to get information on procedures to rent bikes, was told to just show up. I showed the next day to be told that all the bikes were already rented, I asked to make a rservation and was told it was not possible. So yesterday 7/16 I call at 930 am to be told the bikes were against all rented out. I asked if it was possible to make a reservation since they seem to be always sold out, and again told no. I showed up today at 920 am, and was the 4th person in line. When they finally opened 10 minutes late I was told that they only had 3 bikes for rentals, the others were for reservations! and the couples behind me had reservations. What????????????? You would think that the staff would care, but NO they do not. I would be VERY careful and not believe anything they tell you there. AND MAKE RESERVATIONS!!! I am very disappointed I live in Hawaii and NEVER would we treat our visitors this way. Aloha O'e