It is the first time that I buy them online becaus...

It is the first time that I buy them online because a friend advised me but the experience was not good, I ask them for a goby and a hermit and it arrives the next day and until then everything is perfect, when I unseal the box I get two bags, one with the goby and the other with the hermit but the water is ice cold, it didn't come with a heat patch, I acclimatise them like all the fish and invertebrates I have and when I put the goby it hides for 3 days in the rock, something "Normal" from the stress I had, but the hermit didn't even come out of the shell in 4 days, I mean dead, I tell him and I send him a video and they tell me they will refund the money, but I don't want the money I want a hermit who for that I pay both with the shipping and they tell me no, that is, I am left without a hermit and pay a fee for a goby, I think that if I buy a goby and a hermit and they have not bothered that it arrived in conditions and die they would have to bring me the same thing that I asked for, not a refund lso, they made me the hermit's refund but I will not go back to buy online so that the same thing does not happen to me again