3/21 Dental Visit

3/21 Dental Visit

Stark contrast.

This, my 3rd visit to Always There Dental. First two were casual, careful, and patient to make me feel at ease. The first was a cleaning and orientation on how Always There does dental. It was great! The second was my first of 3 visits to get the temple back to good. It was also great.

The third, and most recent visit, was exactly the opposite. The appointment booked for 4pm on my day off. I was one of, if not the last appointment of the day, and it was obvious.

Dr. Scott who I ve known to be informal, personal, casual, and professional seemed to have an off day. I get it, we all do.

There are a few instances to which I speak of:
-letting me know he was tired from doing 10-20 crowns before me, but will now need more focused for this instead.
-a photo was taken, of me, and how many tools were laid out on my chest. Joking ensued.
-it s been 6 days since the appointment, and the teeth worked on are sensitive and it s near impossible to chew on that side.

Payment:
I take partial blame here by not asking, but I was never informed the cost and breakdown of the work that was going to take place during my appointment.
I put full trust and faith into Dr. Scott and believing his recommendations. I am in the process of getting multiple fillings over 3 appointments. The first went smooth and painless. The second was the opposite. It has left me wondering if the procedure went according to plan. I understand working on the back lower teeth (18, 19) would be harder than a tooth near the top-front (from an access point-of-view). There was a large amount of discomfort and some pain.

Mid procedure, Dr. Scott noticed another tooth that needed work, and couldn t let me leave knowing that was there. He said he would do more work on me, ...isn t that nice of him? I don t have a lot of money, but when I came to the payment counter and the hygenist asked if one of the two clerks could check me out, one quickly snapped, I already clocked-out. The other clerk left with the task, grinned and let me know the total cost was over $1000. I obliged, and payed. I felt weird, but should ve asked (that s on me), do you offer payment plan for larger amounts?

Ultimately, I feel that it was the end of a long day for all, and unfortunately, the staff couldn t make it through the final appointment without letting it impact them.

I m disappointed. I get it, end of the day, people have other lives and want to get on with them. But this lack of effort across the board felt like everyone went 90% of the way, and called it a day, rather than going the full 100%.