Pathetic service. My first time and it went pathet...

Pathetic service. My first time and it went pathetic. I gave them advance of Rs. 6,000/- for my site and they told me they'd finish in a few days to a maximum of a week. After I called them after 8 days, they told me that they'd start again because the money conversion guy was out of town then. Again after 5 days, I called them and they told me there's a problem. At least, should have informed me. Shouldn't they? After 5 days again, they told me just that they got the money to start. I became Furious and asked for my refund. Kind of them to refund my advance!