joey fang

Review of Centara Grand Mirage Beach Res...

We booked 2 nights one time, then we were locked t...

We booked 2 nights one time, then we were locked the next day. Hotel staff told us to check out for the first day and check in again.It's ridiculous for that.Hotel explain it's agency's fault and agency said it was hotel's mistake. No one said sorry for that. It was very bad experience. I just want to say " if this hotel was so good as it advertised why no one notice me in advance and no one say sorry after that". Very bad service quality!