Really disappointed in the service at the OSU Beav...

Really disappointed in the service at the OSU Beaver Store. My mom bought an OSU backpack for my daughter (she wanted it - go Beavs!) this year and the zipper pull came off after light use (she's 9 and is hardly dragging it through the mud!) and the stitching is coming undone. My mom went to exchange it for one that was hopefully not defective and first got the run around and then was told that she was past the date in which their policy allows for exchanges (by 4 days!). Their solution? My mom got a "50% off your next purchase" coupon. Yeah, so she can buy more crappy, marked-up products? Ha! Note to the OSU Beaver Store: if you sell your items at a premium, make sure to buy premium products prior to putting your logo on them. Or at least have the common sense to have good relationships with your suppliers so that you can return defective products.

Friends, you've been warned...