Kam Sarai

Review of Mercedes Benz of North Olmsted

Brought my 2007 CLS63 here for the first time afte...

Brought my 2007 CLS63 here for the first time after Akron Mercedes Benz broke my engine cover and I had to go through a whole dispute with them to get a new one... came for an oil change and diagnosis on why ESP Malfunction light was coming on. I left my car on upon arriving, and even told the service guys to keep it running so the light wouldn't go away. The service employee that took my AMG was very young and rather excited when getting into my car. This already made me slightly worried. Nonetheless I go inside and start working on my computer... and shortly after my service manager comes and tells me they need to drive my car to test if it really is the steering angle sensor at fault? I don't understand how driving it would tell you anything but I reluctantly agreed... upon getting my CLS back, all settings were in sport and I can only imagine the young service man took my car for a quick joy ride. Very Dissapointed on my first visit. If you are going to test something, there is absolutely no reason to change all settings to sport unless you're not testing anything.. and actually going for a joyride instead. I am coming back soon to get the Steering Angle Sensor replaced. I will be discussing this with your team. This is unacceptable. I want an explanation and some sort of reinbursment whether it's cash or a discount on my service for this when I come. You have two weeks to think of an excuse. Start thinking...

*** Update: I did end up going and getting the SAS sensor replaced as I had previously mentioned but, upon arriving, the staff suddenly all knew not to touch any buttons in my car and my advisor even asked me why they couldn't even move the seat haha. I was just as surprised as she was. I'm guessing whoever manages the google reviews for the dealership read my comment and went in and made notes on my car for the future. Pretty funny if you ask me, but still, I appreciate it. On my second visit they did everything exceptionally well, great service, proper treatment, and proper respect for my car (the only thing I care about to be honest). On top of this, the mechanic working on my car (Eric/Erik) took extra care in servicing my car and even did his best to mend an SRS problem without installing new harnesses and costing me money. I was only paying for the SAS sensor, all of the SRS light work that he did was out of the goodness of his heart. He didn't get paid to spend all that extra time to work on my car, if anything he lost money for taking too long to work on my car instead of hustling through with my car and starting on another one to increase his numbers, but him doing that earned a lot of my respect back and gave me a lot of appreciation for the dealership overall. You have won me back over, and from now on, Eric/Erik will be the only mechanic I want working on my car! The man is phenomenal!

I still don't trust them alone with my car though (them being the valet guys), if you are a customer here,..wait on your car and go with them every time they need to move your car! I can't trust them after my first encounter, but besides that, the dealership is one of the best out there!

Edit: Called to get part numbers and was rudely told they don t give out part numbers. The parts person talked with a bitchey arrogant tone the entire conversation and then slammed the phone down the second I said thanks. It s 2019 guys, we can get part numbers anywhere, not giving them out isn t going to stop us from ordering somewhere else. This behavior is just rude and arrogant. I was planning on doing the service here even though I was going to buy OEM parts online from a diff dealer but now I won t. I ll just go somewhere else. Hope not giving away part numbers was worth it.