Danielle Taylor

Review of Sweet Release Cupcakes

Ordered a cake online and also emailed asking abou...

Ordered a cake online and also emailed asking about selections. When i went to pick up the cake the order wasn't there as they had forgotten to write down our name in the order bookings. They opted to give us another cake out of the freezer which was no problem until i got it back home and found out it hadn't been iced and it was just a round slab of brownie. no icing at all. they refunded me $15store credit and the cake was $40. $40 for a un iced frozen cake. I was really hoping that the cake would be iced at least. The staff where lovely and the young man made me a free hot chocolate which was awesome. but really disappointed as we wanted the cake for our staff members birthday. Feeling pretty upset with what we received. I understand accidents happen and they delt with it well but i didn't think it was fair to have payed $40 for an un iced cake. Must have been my bad for assuming it would have been iced. But who wouldnt thinking they would be receiving a "cake" from the freezer... I wouldn't call it a cake. LOL