kirk serrata Review of Touchstone communities
Poured my blood sweat and tears into The Enclave. ...
Poured my blood sweat and tears into The Enclave. The company showed no appreciation, not once! Please DO NOT bring your loved one into this facility. They will be treated as just a NUMBER. The food is horrible, the house keeping is disgusting. The quality of care is far from good. Depending on if your loved one is lucky to get one of the great few aides and nurses that are employed at this sweat shop. The staff is over worked bc Kai the VP of operations would rather not spend money on staffing agencies but work the very little staff there is to death. We all know what happens when staff is burnt out. 1 cna for 15 to 18 residents. That is unsafe!! Residents are not cared for at this place, a family member would have to complain for their loved one to actually receive the attention they deserve. It's all about $$$ when it comes to this place. I remember the days where aides and nurses could actually spend time with their residents but that's not the case anymore but there just isn't time bc of the number of residents the aides and nurses have. This place looks beautiful and it's in the "Stone Oak" area... it's an illusion.. You all have been warned!!

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