After 7 days free trial I have decided to cancel m...

After 7 days free trial I have decided to cancel my membership. During the cancelation they promissed to refund $25 fee within a week. However, even after 20 days I did not receive any refund. When I called to their customer service they put me on hold for 15 minutes. Then I hang up and re-dialed again. The same guy picked up the phone and was surprised to hear me again. He forgot that he put me on hold!!!! They promised me again to refund my money ASAP, but at the same time could not tell me when it is ASAP...Terrible customer service! The guy at the service desk was talking like he is almost falling asleep. Where are they finding such unprofessional personnel???!!! I am glad I did not join that gym.