Doreen Bish

Review of Apple Ford; Red Lion, PA

THEY ARE CROOKS!!!!!!!!!! If I could give negativ...

THEY ARE CROOKS!!!!!!!!!! If I could give negative stars I WOULD!!! In 2005 my husband and I purchased an F-350 dually at one of those "employee sales" (in Lancaster). We were given a "lifetime" free maintenance deal along with the purchase. We took the vehicle to Apple Ford in Red Lion for all our maintenance. Up until 2 years ago, the lifetime plan was accepted, and there were NO issues with it at all!! Then came the shock!! In 2012 we took the dually in as usual for maintenance. We then received a phone call saying it was ready to be picked up and the cost would be $2,000. Who has that kind of money just laying around???? When we questioned why, we were told they did away with the lifetime free maintenance; however, never bothered telling their customers! Of course, we had to pay the money to get our vehicle back. Then in 2013, my husband again said he was taking his vehicle to this dump to get serviced (against my better judgement, I went along with this). We again received a call when it was finished and were told it was going to cost ANOTHER $2,000!!!!! They said the brakes were bad from not driving it enough. I was fuming!!!!! After many choice words, we picked up the vehicle and took a trip to York. On the way, the brakes started smoking!!!!!!!! We turned right around and drove directly back to the service dept. When they inspected the brakes they stated something was cracked and would need repaired asap. Of course, we had to let them do the repairs, we couldn't drive it!! When we drove off the parking lot it was for the LAST time!! I will NEVER do business with them again and make sure I let EVERYONE know of our experience!! We are out $4,000 and have had nothing but problems with it since. They ruined a great vehicle (I believe just to have return customers....If they don't fix it right, or ruin something else while "fixing" the vehicle you have to go back to them for service, right!?!?) WRONG!!!!!! DO NOT GO TO THIS PLACE FOR ANYTHING!!!!! UNLESS YOU DON'T CARE ABOUT YOUR VEHICLE AND HAVE MONEY TO BURN!!!!