I was so excited for the renovation and was lookin...

I was so excited for the renovation and was looking forward to getting a membership. The facility look so nice.

But every single time we have come in here, we have a poor experience. Once, using a day pass, my elderly mother in law was asked to leave the swimming pool deck (she was watching my kids swim) because she didn't have on a swimsuit. She is 85 years old, people. She was not aware of the rule and it would have been nice for staff to at least offer her a chair to sit off to the side. OK, fine. It was a one off and rules are rules.

Then I went back to inquire about a family membership and the front desk ladies are so. unhelpful. They act like you are taking up their very important time because they have walkie talkies to talk into and typing to type and they can't be bothered helping the needy folks that walk up to the counter. I observed this with the people in front of me as well as myself.

I had a couple of questions about the childcare hours and I was told, "Sometimes they are there and sometimes they aren't." Well what does that mean? Can you elaborate? She seemed so annoyed to be dealing with my 3 questions that I was really put off and it was clear that was all the info I was going to get out of her.

I don't expect hugs and a cup of cocoa but at least at the bare minimum, I expect a front desk to be able to provide basic information that was not made clear on the website.

Kempsville Rec Center, you have a beautiful facility but the front desk is a customer's first impression and sadly, they aren't doing you any favors. Gym memberships are getting cheaper and cheaper and they offer more amenities. Probably wont be back.