Avoid at all costs - after using their online book...

Avoid at all costs - after using their online booking system which has limited spaces available and waiting several weeks for a slot to become available, I finally found a slot on Saturday at 10am. Upon arriving another client had arrived for the same massage therapist booked for exactly the same time slot (the client had arrived for her original appointment the previous day and was asked to come back). I had made a 40 mile round trip to visit the clinic and was told that I can't be seen that day even though I had a valid booking. I am now left with the choice of another potentially wasted 40 mile round trip to try and get a massage that I have already paid for or getting a refund (which KBH currently refuse to give me). Absolutely shocking company to deal with - save your money and go elsewhere!