Patricia Pukki

Review of Sun Toyota

We leased a 2015 Sienna on December 14, 2015 from ...

We leased a 2015 Sienna on December 14, 2015 from this dealership. I must say as far as the vehicle itself, we have no complaints, but the management is a different story. When we were test driving the Sienna, we were told by the salesman that it would have Navigation, that all we needed was a cell phone to be paired up to the car. We haven't needed to use this feature, but I decided to see how it worked yesterday. I read in the manual that came with the car (a whole book on the Audio System, including Navigation) that I would have to put Entune app on my phone. When I tried to do that, I was informed when I put the VIN number in, that this vehicle is not equipped with the Entune App suite. You can imagine my surprise when I went in to Sun Toyota today to have this looked at. In speaking to the manager, he very coolly told me that the package would have cost $2,200 more, and that according to the salesman, we were not willing to go up that high. The day we leased this vehicle, this same manager was quick to push us into a lease instead of a purchase. We were adding the balance of our 2008 Sienna into this lease, and yes, we were trying to keep costs down, but I don't remember the salesman telling us that. He did tell us that we needed a phone, so, IF the Sienna we were leasing did NOT have Navigation, then why did he tell me that I needed a phone? Moral of my story, there is nothing they can do,(which has me very upset and angry) we didn't want the package, and of course it's our fault. We were also told we have heated seats, we were kidding about that while test driving, who needs heated seats in Florida, the salesman said that it is good for people that have back problems. Guess what? NO heated seats either. SO I have this advice for anyone thinking of buying or leasing a vehicle through Sun Toyota, make sure you get what you went in there for and that the salesman knows what he's talking about, because if you don't, they will turn you away like a bad penny afterward.