Why do we have stars for this Embassy, they deserv...

Why do we have stars for this Embassy, they deserve shoes and then feedback should be asked for how many shoes do they deserve. There are bunch of idiots sitting at call center, application center and consulate. I had to cancel my entire family tickets to Alaksa cruise due to canada visa didn't give visa on time, lost $9000. then I had to board flight back to India, had to postpone it 2 times with $2000 penalty. All i get to know your visa is under consideration. They take 13 business days and its over 21 days and they have no clue how much more. People who travel on tourism don't have indefinite time and money and patience to listen to this crap. is there any way to sue them?