Tania Stone

Review of Alltel

First of all, let me start with how disappointed I...

First of all, let me start with how disappointed I was with the RUDE service I recieved in several areas. Security was not what you would call "Assertive", 5 individuals were down right rude and pompous. Specifically I had an officer without uniform inform me that she was "an officer" simply because I had an alcohol band on my hand, and she "ASSUMED" I was trying to purchase beer after the cut off time. I was not rude or disrespectful at any time. Then, my teenage daughter and her boyfriend were purchasing souvenirs and I was waiting outside. When my teens took longer than I expected, I tried to go back inside to hurry them, I was stopped by at least three more security guards ALL AT ONCE very loudly exclaiming "NO RE-ENTRY". I still wasn't allowed to enter even after I explained. The concession worker at one area didn't know how to take an order with multiple items, and did not know how to count the change back. She actually asked the teens what the correct change should be. So either, she was attempting to give the wrong change on purpose, or couldn't use a calculator.
I ordered a margarita, and halfway into a very large frozen drink I realized they charged me $16 for a virgin margarita. We also purchased what we were told were chocolate covered peanuts, and they ended up being chocolate covered pecans. I'm allergic to pecans... thankfully my husband tried them before me. Furthermore, they were so bad, we literally threw the entire bag away.
Let's end this with our ticket purchase. We decided on 4th row center after looking at the description on the website. Once seated, we realize there would be a LARGE vip stage RIGHT IN FRONT OF US blocking most of our view to where we basically could only watch the screen, after getting what we're supposed to be pretty good seats...

FIX YOUR GAME. PLEASE. Teach your employees manners and common courtesy for starters. This was the worst experience at an event arena i've ever had.