We had an appointment at Tuesday at 7AM to have ou...

We had an appointment at Tuesday at 7AM to have our vehicle serviced. We dropped it off the afternoon before and now it has been three days and we still cannot get through to even get a status update on when it would be completed. We left several voicemail messages and have yet to receive any return phone calls. They have held our vehicles hostage. Poor customer service and even worse communication. The one piece of information that we did get is that they only have one mechanic currently on staff. If they knew this, then why did they schedule an appointment? The service we requested should have only taken two hours to complete. I would give no stars, if it were possible.