Horrible experience and no one cared to make it ri...

Horrible experience and no one cared to make it right in some way other than a different room. We had a reservation and confirmation for a Dan River suite and, upon arrival, was told it wasn t available, but the staff had moved us to another suite in the main lodge. It was nice, but not what we had asked for (since we wanted the view and fireplace of the original suite) and received confirmation of. Would have been nice to receive a phone call about any issue two weeks ago (or even last night) before driving two hours to get there only to request a refund and turn around. Not what I expect from what is supposed to be a high end resort. Doubt I will be back.