3 weeks without internet, because of a fiber optic...

3 weeks without internet, because of a fiber optic cable of 4 meters incorrectly installed and it still does not work, a technician has passed and checked the installation, corrected some defects of installations, it indicates that the fiber is broken, that it is necessary to redo the installation because it is not in conformity that I am not responsible, I say to myself "super the guys are competent, serious, it will go quickly" small thrust of optimism that I will regret.au after 3 days without Answers, I call I am told that a quote (sic) is in progress, I dispute indicating the conclusions of the technician, and there is left for a roller coaster, ride, rebalade, back looping, ultimately still not repaired !!! . I will cancel my subscription and change operator it will be easier, the problem is that others are worse !!!!!
The guy on the phone is nice but behind that does not follow. By and large, just about everywhere, you have to pray not to have trouble.