john demkowicz

Review of Travis industries

Travis Industries has the worst customer service o...

Travis Industries has the worst customer service on this planet.
I purchased on of their pellet stoves that came with too many issues to list. It was a new model that cost $4,000 installed. Since it was a new product, it malfunctioned many times. Igniters were burning out every 6 months. blower motors had lasted a year.
ALL due to a design problem. They didn't stand behind their product. I spent hundreds of dollars repairing the stove AFTER the warranty expired.
Turns out that so many people had the same problems, Travis Garski the owner of the company had someone investigate the issues, and all it was is Travis Industries didn't drill the proper size hole in the burn pot.
I begged and pleaded with them for a new burn pot with the proper size hole, Their answer was NO, DRILL THE HOLE YOURSELF. OMG really.
So I went to the seller, and they were kind enough to help a Disabled Veteran with a new Burn pot from Travis.
I've had it now almost 2 years, and all the WELDS are coming apart. AGAIN another malfunction from Travis Industries.That they won't stand behind. I now went back to the seller, and Travis. Both said no replacement, but the burn pot has a 5 year warranty from the manufacture. Even thou I've had the new design for only 2 years.
Travis Industries is the worst company in the states. I would never buy another product manufactured by them.
people if your looking to buy a pellet stove STAY AWAY FROM THIS COMPANY
Travis Garski is a BAD PERSON all he's in it for is the money. Once a stove is sold you are on your own.
How do welds fail ?