Christine Wark

Review of The Bridal Collection

I have to update this review based on my continued...

I have to update this review based on my continued experience through alterations. The search for my dress was fantastic (initially a 5 star review), I described the type of dress I wanted and Sydney was able to find exactly what I imagined. My issues did start when it came to alterations. First of all, as many bridal salons do, they advised me to order a size up. I know that's not unusual, but the size 10 sample fit, they stated that I sized into a 12 and had me order a 14. Part of that is on me for not checking the size of the sample, but it wasn't exactly on the top of my mind when I trusted them. It would have been a non-issue if the alterations went as expected. The first round was a disaster. There were rips in the lace, the bottom was cut crooked, overall sloppy, and the seamstress made it TOO SHORT. She seemed to be convinced it was fine and brushed off the concerns but I left pretty upset and worried so I called the manager and she was eager to help fix the problem. I will say that Abby went out of her way to try to fix this, and she is pretty magical, but ultimately we weren't able to get there. I ended up with an overstock dress they had, same style but different color. I can't complain too much since it worked out okay but I think it's worth noting that I took about 5 trips back, and a backup dress that I was extremely lucky they happened to have. They took the dress in a bit (which speaks to how large the first was) and all in all it worked out. While I appreciate that they did not charge anything additional for the second dress, I did still end up with something different 4 days before my wedding from what I had originally picked. It would have been nice for someone other than Abby to acknowledge how insanely stressful and upsetting the situation was. I did also find a pin in my dress while at my wedding, which isn't a huge deal but after everything, it was an added annoyance and made things feel a bit unfinished. Again, Sidney was great, Abby went out of her way to try to fix the issue, but it does come down to a pretty large screw up by alterations staff that led to the mess. My overall opinion would be that I'd recommend looking here for the perfect dress, but consider taking it elsewhere for alterations. There are multiple staff members that are capable but I'm not sure I'd take the risk if I had to do it all over again

Original Post for search and purchase of the dress: Could not have asked for a better experience! Sydney made it fun, and so stress free and she picked THE dress. I m so excited and as my best friend said she is who I wish I had when I was wedding dress shopping! THANK YOU!