I called up this morning to get a couple of prices...

I called up this morning to get a couple of prices in advance ,for a friend that couldn't go shopping on their own.The man said I had to send an Email ,I said that I wouldn't be able to .He said I AM NOT GOING TO RUN ROUND THE SHOP FOR YOU .Great customer service.They don't mind taking an over priced amount from customers purchasing from them though do they .