Jorge .Bazan

Review of Palmeraie Hotels & Resorts

Good facilities, but improvable service:

Good facilities, but improvable service:
I was at the hotel for work reasons during 4 days, and after my stay, this hotel in Europe would be as much a 4 stars, since although there are great facilities (pool, jacuzzi, gym access, main hall very well decorated .. .), the service is terrible, because in spite of always seeing many workers, they seem to do nothing, just look ..., for example we asked for a table for dinner, and they were all occupied, but it took more than 5 minutes to start clean one that was unoccupied, so we decided not to dine there, in addition to the dinner, buffet was too expensive (270 dh without a drink) for what was offered ...
The worst: in a 5 star hotel you pay for a fast and efficient service, and it is not possible that most of the time there is only one person at the reception in a really big hotel (I saw maximum 2), and time of waiting there take 5-10-15 minutes ...