We stayed here for 1 week in March 2018.

We stayed here for 1 week in March 2018.
Good points:-
Good location for us with shops and our village in Phagwara not too far by car.
Nice relaxing garden space.
Fast food outlets are not too far by car.
Modern looking hotel with very nice spacious hotel lobby area.
Mr Singh the doorman was very friendly and polite.
The breakfast was very nice and tasty and good value for money.
Popular location for weddings/parties/meetings.
Bad points:-
Water pressure from shower was very poor.
The shower tray was very low so the whole toilet area would become flooded with water seeping over to easily.
In some need of repair with cracks in walls, missing wall tiles and poor plastering.
The bar staff in the evening were not really friendly and need some customer service training.
Some of the staff could not fully understand Punjabi so given that we were in the Punjab this needs addressing.
One of the restaurant staff member - Rajnish - was a little rude and arrogant and also in need of customer service training - we had to complain to the manager about him. He appeared to act the same with most people so needs to improve quickly or find another position.
The outdoor swimming pool was dirty and in need of cleaning out and no one used it during our entire stay.
I would rate this as a 4 star rather than 5 star hotel as the hotel rating system in India is a little too generous.
All in all a good hotel and we would consider returning unless another 5 star hotel opened nearby.