kackie68

Review of Lake George Steamboat Co

wedding was sept.2014. the so-called wedding coor...

wedding was sept.2014. the so-called wedding coordinator (Lois) is more than rude, unprofessional and flat out mean! the first time on the phone to book ship I was told that if we didn't buy the package, as the bride i "would not be special!" also, i asked to book it over phone with debit card as we wanted the date and was told rudely that we could NOT do that as we had to sign contract and that she wanted to go home early and if we wanted to book it we would have to call the next day by noon! okay...I did so, THREE times and left two messages, except NO return phone call and we couldn't book our wedding. Two days later(there was no one there over weekend) I finally get someone on the phone, and find out that another couple had taken our date, yet,,,they were unsure if they wanted that day or were going to wait a month. how can that be as i was told once you sign a contract it is NON-NEGOTIABLE. needless to say, we were very upset and confused. called the owner and was told, "first come first serve!" wow. we drove up there and someone named victor, who was awesome, helped us and at the last minute the other couple cancelled and we got our date. If not for that I don't believe we would have got much help! Two out of three emails or calls were unanswered and believe me, we were NOT pests! the "band" was one person and a guitar, and they could hardly care as they had booked the entire ship later that day for another wedding so think we were just "un-important." far as the waitstaff, they were GREAT and the weather was perfect. the Captain was nice, food was very good. the rate for the wedding was more than fair, but unfortunately, the overall experience was poor as we felt we were not treated with the respect, professionalism and overall type of service one would expect on a special day. whether it is 8 or 800 that you are serving, the customer service should NOT differ- money isn't everything! we own a business and if we treated people like that, we wouldn't be in business! It is my opinion that the woman who does the coordinating has been doing it way too long and they need someone a bit more enthusiastic and less callous. btw, I used my parents (deceased) wedding topper which meant the world to me and they BROKE a piece of it off and when i said something to them NICELY, i was asked why it meant so much and when i explained i was told, "well, its really old, it adds character!" really.......??? not even an apology! eek....luckily i glued it!!!