Very good marketing to hook you, how they show the...

Very good marketing to hook you, how they show themselves as a modern, pleasant company, that cares about the customer, updated, etc.
After you buy, you meet their informal distributors, who sell and serve as in the 80s, unprofessionalized people, tired and unwilling to do things well, etc.
Then you call AXOFT, the owner of the system and how much do you claim for the bad service, you only receive the answer that you fix everything with the distributor because they only sell the system. Forget that service is more important than having a good system.
Terrible sales service, advice, help, listening, solutions, after-sales service, etc.