I have stayed in the Lodge once and the room was v...

I have stayed in the Lodge once and the room was very clean and well appointed. The property itself is gorgeous and the views are fantastic. The restaurant food is delicious yet pricey, but worth it to me. The restaurant staff is friendly and professional, but some of the other staff seem to need training on how to treat guests at a place like this.

This year we stayed in the Quail mountain house and it is vastly different from the Lodge. The Quail did not have interior photos on the Primland website (which should have been our first clue not to book it) but we took a chance based on my past experience at the Lodge. While the mountain houses are clearly described as rustic and not luxury accommodations, we had a general expectation of the condition and cleanliness of the house based on Primland's reputation. Boy, were we disappointed. The kitchen, bathrooms and furniture all need a serious make over. The bathrooms appear to be from the 1980s as do the kitchen countertops and floor. The furniture is worn out and needs to be replaced. The toilet in the upstairs bathroom leaks onto the floor.
But our biggest shock was how dirty the house was when we arrived. The kitchen and bathrooms did not appear to have been cleaned and the floors had visible dust bunnies all around. The bathrooms just had that general feeling of "grossness". There was food in the kitchen sink drains. On the upside, the beds did have clean sheets and the bathroom towels were clean and high quality.
I took my concerns to the management staff and they handled my feedback with politeness and professionalism. However, both managers I spoke with seemed to be aware of the fact that the Quail needs to be updated so I don't understand why Primland would want to tarnish their reputation by offering this house in its current condition. As my sister said, "decide if you want to be a luxury resort or Motel 6" but you can't do both and maintain a good reputation. I saw a previous review of the Quail by a TripAdvisor reviewer and I can't believe what they said. I did not find any of it to be true.
The management did give us a financial concession on our stay but I still feel the need to post a review of our experience. Bottom line, if there are no interior photos of the accommodations you are considering, there is a reason.