So disappointing! On our drive up to the hotel we ...

So disappointing! On our drive up to the hotel we tried calling to confirm our room upgrade - promised when my husband made his reservation because he has Bonvoy Lifetime Titanium status. We tired calling multiple times! Over 10 times - no answer!!!! We arrived at the hotel and the upgraded room promised was not available, but they said they would move us first thing in the morning. Ok, we can deal with that, but not happy. Next morning around 10:30 we went to the front desk to coordinate the move. We were told our luggage would be moved and our room would be available soon , so we went out for the morning. Around noon I started calling the hotel - I had to call 7 times before I could get someone to answer the phone. I was told room would be available around 3pm and they would call me. At 4:15pm I went to the front desk, as no one had called me. Finally my new room was ready. Ok, so now hoping things will get better. Went to dinner at the hotel restaurant, it was fine. When we asked to get a golf cart ride back to our room the hostess had to call 3 times before anyone would answer the phone! We ended up waving down a cart on our own. Back in the room, the toilet was clogged. Now it s just laughable! I called the hotel manage on duty, she kindly listened to our complaints. Next morning, I walked out on to my patio to find the previous guest had left their blue doggie bag behind - seriously???!!! This is not a 5 star resort by any means! In addition to all of this, we spoke with various hotel staff members who expressed their own disappointment with their employer to us! The GM needs to take note - attention to detail is what sets you apart, and staff morale is critical to guests enjoying their stay.