An extremely bad experience!! This company is unr...

An extremely bad experience!! This company is unreliable and not worth using! I had my vehicle booked in for a full service of the transmission. On the initial telephone booking all details of the vehicle were given. The booking was for 10a.m at which time I had the vehicle there. I was told the job would take about 3 hours and handed over the keys which means a contract for service has been struck between customer and company as at that time the company accepted the job.

As I live an hour from Christchurch I had to arrange transport while waiting for the job to be completed(no loan vehicle had been offered).
At 3p.m I phoned to see how the job was going - 5 hours after leaving the vehicle. only to be told at that time, the company can't do the job because the vehicle is too large!! Pete knew the exact size of the vehicle when accepting to do the job as it was explained to him at time of booking plus he physically saw it at the time of receiving it.

In fairness he did phone me at 1p.m and left a message saying they had a bit of an issue. I phoned back immediately and another staff member told me my job had been held up as there was a car stuck on the lift they needed so my job would be ready about 3p.m. At no time was I told the job would not be done until I talked to Pete @3p.m. In my veiw the company are in breach of contract plus I wasted a complete day!

My recommendation is to avoid this company like the plague and save yourself some grief from this unreliable and unprofessional company.

In fact why not try Precission Autos in Orbell Street Christchurch. These guys are awesome.