A MH

Review of THE GROSVENOR HOTEL VICTORIA L...

BAD customer service and small rooms!!!!

BAD customer service and small rooms!!!!

I am extremely disappointed with the customer service of this hotel.

When I checked in, the receptionist didn't know where all confused with the booking and didn't know what was going on. It took around 15 min to check in. Please note it happened to my colleagues who stayed at the hotel too.

Then I checked out none of the receptionist knew how to issue a receipt, I was only given a simple piece of paper which didn't look like a receipt. then I found out that I have been charged for breakfast when I didn't have it. I contacted the hotel and asked for refund and I was told that they will get back to me, but nobody contacted me.

I sent 3 emails and called again but still the hotel never got back to me.

Do not stay in this hotel, unless you want to get additional charges in your credit card (for services you haven't received) after you have checked in.

Be aware they do not issue an invoice you can use to claim expenses.

Rooms are very small and outdated!!!