I recently used a lodging management company for a...

I recently used a lodging management company for a business trip via their website. The booking process was straightforward, and I appreciated the variety of properties available. However, the customer service experience left something to be desired. There were delays in responses to my inquiries, and I encountered some issues during check-in at the property. While the accommodations were adequate, there were maintenance issues that affected my overall comfort. I also found the website layout to be a bit confusing when navigating through the different options. In terms of pricing, it was reasonable but not the most competitive. Overall, my experience was average. There is potential for improvement in communication and property maintenance to enhance the customer experience.