Had a mortifying experience at the resteraunt. The...

Had a mortifying experience at the resteraunt. The chef dropped my steak in the kitchen so i had to sit and wait another 20 minutes while everyone else at my table ate. I received a lame apology with no complimentary snacks or anything. I have never ever experienced anything like this in a "fine resteraunt". I am embarresed for the madison beach hotel.