Don't trust making a reservation! Poor customer ca...

Don't trust making a reservation! Poor customer care.

I wish I could write about the food I had, but the service was so bad I did not even get to eat here. My wife and I planned a nice dinner on the water, so we made a reservation specifically for an outdoor table for 8:15. After driving an hour, we arrived to have the hostess tell us that seating is first come first serve and we would need to wait about 40 minutes for an outdoor table. I asked to speak to the manager who said hotel guests get preferential seating in spite of reservations. We were very hungry and did not want to wait longer, so we left (and my date night with my wife ended up at Jimmy John's).

He gave us his business card. so I contacted him the next day expecting that he was planning to make things right by compensating us in some way. Instead, the manager replied to my e-mail telling me that he would not compensate us and pointed out that there is no restaurant in the city that would hold an outdoor table for a reservation (if so, than why did he let me make the reservation to begin with?).

This is a far different experience than I had at Carrabba's the other night when the server forgot about us for 5 minutes and the manager immediately came to our table to offer free drinks to make up for the service.