Worcester Charter TV3

2.7 · 342 reviews
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Jose Romeu
Reviews 1
2020-12-26 02:10

This is not a review of the store, its a review of...

This is not a review of the store, its a review of Charter itself. After months of internet dropping several times a day, we switched to Fios. Charter sent us our refund with a "gift card". However, you have to activate the card and they make it so complicated I gave up. Which is exactly what they w...

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kayla rose
Reviews 1
2020-12-24 12:12

I come from being manager of my own store so i und...

I come from being manager of my own store so i understand understaffing, but add on a combination of terrible customer service. I waited 30+ minutes just to return a router and was not made aware i needed to return the modem as well (my fault) but the women was extremely rude about the situation. Ne...

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Jennifer Rannikko
Reviews 1
2020-12-23 17:40

9 people waiting before me. 1 girl working the cou...

9 people waiting before me. 1 girl working the counter. The other just walking around looking at people. The lady behind the counter was very polite and friendly. When I left 14 people were waiting. 30 minutes to just return the cable box.

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xhulia sadiku
Reviews 1
2020-12-23 05:04

I'm currently at this location and there are peopl...

I'm currently at this location and there are people standing every where because there is only 4 seats total. You have to wait 20 minutes to pay your bill.. Return your equipment. People drive here to wait. This should be a quick in and out thing. Why are they so slow.. Only three employees taking p...

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Jon McBee
Reviews 1
2020-12-21 22:27

People working there were friendly but the wait w...

People working there were friendly but the wait was ridiculously long. I just needed to return my cable equipment, which took 30 seconds once I got my turn, but it took me 45 minutes of waiting to get there. Maybe an improved system of how they handle customers with different objectives would be ...

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brijpatel20
Reviews 1
2020-12-15 21:51

Worse customer service experience. They only had 2...

Worse customer service experience. They only had 2 people to handle 30 customers and by the time I got my turn it was 2.5 hour I stood in line. Terrible management. Unfortunately I don't get any services in my area other than spectrum but wouldn't recommend this to anyone..

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Tyrell Nathan
Reviews 1
2020-12-10 04:44

I went down there 3 times & spent an hour each tim...

I went down there 3 times & spent an hour each time there to find out im NOT eligible for an upgrade but over the phone they told me I am eligible..i even check the creditors & they said no freeze has been on my account & there nothing that spectrum can do about it. The service is good but there cu...

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Lowell Day
Reviews 1
2020-12-02 00:30

This is the worst internet service provider I have...

This is the worst internet service provider I have ever had. They are consistently ranked at the bottom of all major ISPs in the USA.

They regularly increase the price for internet access (I have only internet, no TV or phone). This happens every few months, slowly enough that customers will not ...

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Sean Anderson Jacobi
Reviews 1
2020-11-06 06:19

I was on hold for hours. I have a job and I can't ...

I was on hold for hours. I have a job and I can't just wait endlessly, wish there was a callback option.

Internet was slow, expensive. If they didn't have a monopoly in my area I would have dumped them a long time ago.

I eventually moved and now I'm trying to drop off the equipment. Currently ...

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Keith Cole
Reviews 1
2020-11-04 09:28

We were assisted by setting up service on our apar...

We were assisted by setting up service on our apartment, and couldn't have had a easier experience. We were helped by the worker named Stephanie, and couldn't have asked for a more polite and friendly associate. I would highly reccomend your company solely on how positive of an experience I had due...

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Angela Jolee Floria
Reviews 1
2020-10-24 15:03

I rate Spectrum as 3 stars because the cable compa...

I rate Spectrum as 3 stars because the cable company over-charges and takes advantage of those who want internet and t.v. cable services.
Then, of course, there are hidden fees in your monthly bills.
As a matter of fact, all of the cable and dish companies are guilty of the same thing.
That's why...

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Tami Greene
Reviews 1
2020-10-21 10:54

Everytime I go there it is packed with. It enough ...

Everytime I go there it is packed with. It enough employees to help and I have never seen such rude employees in my life and wile they are being rude and disrespectful the manager/ supervisor just stands there and does not even say a FN word!!! Unbelievable!!!

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Joe Harvey
Reviews 1
2020-10-21 03:49

Place sucks there's only 2 people working and 6 pe...

Place sucks there's only 2 people working and 6 people waiting it's way easier to pay your bill at a convience store that pays bills or any where else for that matter charter charges so much for there service but can't afford to pay more then 2 people to work here?

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Stace Martin
Reviews 1
2020-10-18 04:17

ZERO!!!!! I cant even stand talking to this compan...

ZERO!!!!! I cant even stand talking to this company! The prices continue to go up but the customer service is sh!t. I've been a customer for almost 10 years and have excellent bill pay history yet that can't offer any break or promo rates for 6 months to help out through this pandemic! I cant wait u...

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Rob P
Reviews 1
2020-10-16 06:34

One of the greatest household finance decisions I ...

One of the greatest household finance decisions I ever made was to cancel Charter Spectrum. $250 a month for boxes, fees, taxes and service. That s $3k a year with a large chunk going towards mandatory equipment rental. I went with an antenna, Netflix, Hulu and DirecTV Now (streaming), I kept Charte...

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Ellen Ventura
Reviews 1
2020-10-05 09:05

I took a temporary job working from home on the co...

I took a temporary job working from home on the computer. Since it started on February16 my internet has gone out 3 times and cost me close to $500 and counting. I am changing my service to anyone else that is in the area tomorrow.

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joseph phillips
Reviews 1
2020-09-28 23:05

Services are down at least 4-5 times a week consis...

Services are down at least 4-5 times a week consistently, and when they are active, the promised speed is never delivered in full. Even replaced their garbage router with an ASUS, so it is most definitely Spectrum at fault.

Literally a monopoly in my area as there is no FIOS to compete (would swi...

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Nate Hopkins
Reviews 1
2020-09-26 23:42

This Charter Spectrum Cable Communications locatio...

This Charter Spectrum Cable Communications location is a below average place of service. The long lines here can be attributed to a combination of slow customers and service provision. From the customer end, people inconsiderately talk on the phone while being helped, despite the long lines. The sta...

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Henry Taillacq
Reviews 1
2020-09-24 04:56

Not happy that when I ask what I could do to lower...

Not happy that when I ask what I could do to lower my bill that told me I was already at the lowest possible program, we then looked hard at my account and found we could lower buy changing equipment out and getting rid DVD player I do use,

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Arthur Lockman
Reviews 1
2020-09-10 16:17

Just needed to do a simple equipment return. I wai...

Just needed to do a simple equipment return. I waited over 45 minutes to hand in my modem. They had 6 desks set up for service, and only two employees helping people. Unbelievable. Avoid going to this or any service center if possible.

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