I just want to say we have had a great experience with the new equipment that we started using a couple weeks ago. The tablet is easy to use and the test is a lot faster then the previous equipment. I am glad to hear that we will be saving money with the transaction fee this company will charge us f...
Matt at Worldwide Environmental is the best. Any time I call him with an issue he is there for me and my company.
He always answers the phone and is fixing whatever problem we have the same day. Hard to find a person or company that takes care of their clients as well as him and Worldwide.
very bad company they always try to sell u things u don't need , unexperienced technicians , bad customer service
We have used this product for the past year, it is awful. The equipment consistently goes down. We are a small shop and have wasted so much time and money on this equipment, it has hurt us.
Don't trust this company once you pay for machine they will not come for service for days and days and you will lose customers.they dont have service guys or enough employee.
A very competitive company! He won the last worldwide tender in the state of Jalisco to be a technology provider for 15 years
TERRIBLE!!! over 1 year of lame excuses. We have to calibrate often and many different issues/errors from incorrect lid, no air connected, bat codes scanner not working, software issues, and the worst of all " We are terribly sorry but at the moment the wait for a tech to go out to your site for a...
Great service from Kenneth Brown. I don t know much about emissions stations and it s a difficult process but, he makes it easy. Very thankful for him. Great job.
Unable to get my emissions completed due to this companies terrible software that keeps crashing. It's been over 6 months since they've rolled out there equipment in MO and they still can't get the glitches fixed.
I'm in missouri and this company took 4 months to get our inspection equipment. They would never return calls or respond to emails. worse customer service I've ever seen.
This company is the worst i have ever seen, my shop is having to turn away customers because the machines this company is providing are not working. It has been a few weeks and my machine is still down. Missouri should be ashamed for giving this company our business. and when you call for a servic...
Worldwide s service has tremendously improved over the time CA13 Floyd Jackson has been a pleasure to work with a tribute to the organization a true professional
Way too long to get service out. When I call back in to check on an appointment, they take it as a new appointment. What happened to my past 3 calls for an appointment? Its been 3 months!!!!!!
Thanks to the state of Missouri for awarding this horrible company the contact to manage our emissions testing. Over a week has pasted and there are still "glitches". Shops haven't gotten their equipment, other shops have received faulty equipment, no connection issues and no support. Residents not ...
We are a small shop in Texas and have been very happy with our service. Our tech, Steve, is always able to help us out with any needs and we have had great customer service from their main hub.
this company is a joke so are theirs technicians and software .
Worldwide has been a great partner and has given us wonderful service to ALL 8 of our Stations in Texas as well as our 8 stations in New Mexico. They are very quick to get our issues taken care of and are just as concerned about our business as we are.
Their service is the worst. Our $25k machine has been a useless paperweight for about 3 weeks now. We've placed multiple calls to WEP and every time, we're told that we're on the list, that the tech is in another area, they're short on techs, there's nothing that they can do. We've also left voicem...
easy to use, enjoy the customer service. Family owned and operated. Works just fine in my PA shop and is upgrade-able. Maybe everyone else has just been unlucky. Big ups to WEP.
The worst emissions machine I have ever used in my career.
Suenir Dourado is great, he understood my requirement and went out of his way to help me to accomplish my transaction with very professional, polite, responsive, business attitude, pleasant as well.
Also James is very much the same, very polite and professional.
As for Wendy, she is always p...
Horrible products. Have been using their state inspection machine for over a year now, have yet to have a trouble free day despite numerous service visits and multiple updates.
Great response time, field service technician Floyd Jackson hardworking ,knowable, above the call of duty. Thanks for the effort.
We purchased a Worldwide emissions machine about 14 months ago for our Subaru dealership and were happy with the machine and the service we received. We then purchased 2 more for our sister Nissan store and the machines and technicians have been nothing but excellent.
When we had a small issue with...
PA emissions machine is junk. We got 2 about a month ago and have not gone a single day without both of them having failures. Every day the machine needs to he rebooted and recalibrated multiple times in a row before it reads correctly. Communication issues on almost every single test that is run. I...
I own smog business in San Jose, CA for 20 years. I purchased my BAR97 machine in 2017 from Worldwide. Machine has been very reliable so far. When I have called for service I get a quick response. Their technician Ben is very professional and always resolves my issues. I am glad I choose Worldwide
Rudy is the man, very professional.
Fixed our machine and got us up and running.
This company is the worst. their machine always break down on us and the repair guy take forever to show up. the machine cost us 40k, but in the end it cost us a lot more than 40k. we lost a lots of customers because our machine is always need service, at once the machine was down almost 3 months. ...
Great service Rudy the service Technician is awesome!
Buyer beware Worldwide Bar 97 is a prototype test machine this company will sell you this junk for 23k , it will break down and wont calibrate on a weekly basis scale wont weight gas cap wont calibrate all plastic cheaply parts will fall apart within 6 months DO NOT BUY THIS junk,. go with ESP
Jimmy is a awesome technician. I'm glad to buy this product. It works very good. Thank you.
Wendy from Worldwide Las Vegas is very professional and reliable when it comes to any service we need at Direct Smog Check. She is very dedicated to her job. She comes and service our station with dedication. She always brings good vibes when she comes to do a service. We know that when our station ...
World Wide has came a long way since I"ve been with them in 2004. Their Northern California tech Ben, is always spot on and timely when I ever need anything done to my machine. Not sure what they would do without him.
Minh is real good service person I will recommend him to service your equipment
Chris is always so friendly and professional. He always goes the extra mile for my shop! Love working with him! Very trustworthy!
Worldwide has has stepped up thier service greatly in the last year, Thanks to field servce tech Floyd Jackson keep up the great work.
Erica is the best tech! She has a great personality and she fixes the analyzers in a timely manner
Orderd a new Emissions Analyzer from World Wide Environmental. The online description states it come with a wireless obd 2. Which my machine did not come with one. Other than that the new Analyzer is awesome and Erica the tech from World Wide is the best. She is very knowledgeable and committed ...
They are very knowledgeable. While sitting here waiting for my test the other customers said that they hate it because they can't get away with illegal mods on their vehicles. I love it here because of that.
Great Customer service and a great company to work with.
Keep up the great job!!!!
The technician's name was Mark. He is a great technician and professional at his work! The service he gave to us at our business (Classic Sticker) were great quality and done efficiently!
worst experience ever! I own the analyzer and rent the DAD my analyzer is been down for 3 months and counting. Their excuse is there to busy they don't have time, meanwhile Im losing a ton of customers and have a lot of angry customers. these ppl are very unprofessional. If i knew this is how they...
Horrible employees, Maria had lied to me about what she could do for me in a conversation over the phone then went back on her deal and lied about it so I called the person above her to speak about the matter and talked to Teresa who was rude from the get go and also lied and said that Maria wouldn'...
We bought this machine over a year ago at the very beginning of the transition in PA from dial up to cable internet. We had high hopes of faster speeds, faster testing, and more reliable service than our 27 year old ESP dial up machine, boy were we disappointed. This is the absolute worst emissions...
Minh very good technician, professional and great attitude.
Wendy is an exceptional technician. Her superb professionalism sets her apart from any other service technician I ve dealt with the last 30 years. Wendy s expertise results in a quick and thorough repair & back on operating status of the machines she repairs. Her initial diagnosis, fixes and fol...
Love this company and doing business with them. Our first machine lasted almost 10 years and that is running just about 7/24 in a shop environment that gets into the low 100's in the summer.We got a brand new unit this year and are loving how functional it is. It is even faster than the original uni...
Matt is the best tech ever. He is taking care of my emission machine for 15 year , and keeping my business growing. Thank you Matt !!!!!!!!.
The technician George is a very knowledgeable person, come in and gets the job done. He has been servicing our analyzers for some time now. He has excellent customer service skills, come in and gets the job done everything. I highly recommend him. Worldwide you have a very talented employee.
Great family owned and operated company. Had issues with my machine and the team went above and beyond to make sure I was up and running to tend to my regular customers. If your in the smog check industry you know its part of the business equipment will need repair at some point. I'm glad I made th...
Great customer service and extremely knowledgeable techs. We have also saved a ton of money and great experience with the equipment.
I just bought new bar 97 world wide smog machine 3 week ago,
But I already having a problem not passing 3day calibration few times already such a floopy drive error, fuel cap test fail. so I called service call for repair more than 48 hours ago, but they did not show up
and service technician has ...
One of the best techs in the business came here and got us up and going in a matter of minutes. Minh knows these systems better than any other tech that I have had in my shop to service our WEP machine in 20 years. The service we had gotten in the past was ok, however with Minh it has now gone to a ...
Service from this company is unfortunately terrible. We're in Missouri and required to use them for our inspection equipment. Tablet often goes down during the busiest time of the day, tech support is only provided on-site and it generally takes at least a day or two for a technician to arrive. O...
Thank you Mr Floyd Jackson for the Great service you provided me today.
I would also like to Thank Miss Maria in Accounts Receivable. Your company needs more Employees like yourselves. You made this Small Business owner have faith in your company once again .
A great and professional job done by Ben, one of the worldwide techs who has come and fix my equipment. He is very knowledgeable not only to troubleshoot problems but also on fixing them. Worldwide should use him to train some other techs who have tried and done their best to do their jobs as well...
worse service ever. They have a mess at accounts receivable. They put on hold accounts when nothing is owed. Personnel don't talk to each other so they don't update records and information. They do quick fixes on the equipment so it will keep breaking again and again. They're prices are extremely hi...
I own a worldwide machine and every time I call and reach out for help, I am always greeted with a friendly people and the turn around time is always prompt. I also like their IT department who is always helpful diagnosing my machine via internet. Thanks guys. Sincerely Sean
Excellent service! Great customer service and quick to respond if you have any questions or problems. Every issue is addressed in a single interaction. The technician Rudy Ramirez is a very knowledgeable and always makes sure the problem is resolve.
Good products, and thanks to their service professional Rob in Austin, TX we are up and running!
My general manager got us into this company. Family owned and operated is important to small shops like us. WEP understands what we need and are looking for. Our machine is most definitely upgrade able and I look forward to them having the new machines up and running in PA once the state gets their ...
Frank serviced our im machine, there s no other tech that I would rather have service out machine in the futures, very polite and knowledgeable he made sure our inspection station was down the least time as possible. Thank you frank
The service Tech Floyd Jackson is amazing! He makes sure to fix any issues we ever have and always answers all our questions or concerns.
THEIR EQUIPMENT IS ALWAYS BROKEN. ITS SO BAD THAT MISSOURI IS LETTING PEOPLE GET THEIR PLATES WITHOUT AN EMISSIONS INSPECTION AND HAS BEEN FOR OVER A MONTH. NOW MACHINE IS DOWN FOR THE 3RD TIME IN 4 DAYS.
There is no better ! I have been a inspector for 28 years and have had a WorldWide machine since 2005 . They just work ! Just like anything else . I will need some work done and I call in and they send out a Tec and it gets repaired with out a bunch of up selling and the Tec's through the years have...
I have had Rob as my technician In the Austin,Texas area for over 9 years and he has be awesome and very quick to solve any issues that I have had with my Worldwide Analyzer. It's been quite reliable and I would recommend the entire establishment to all! Thanks.
George and Kenny from Worldwide ATL!! is very professional and reliable when it comes to any service rendered from these great gentlemen. They both bring a ready mindset to solve the issue at hand when the station needs to be serviced. I know that when the Dekra station needs help we can count on ei...
Excellent service and response time, Field service Techican Floyd Jackson CA13 a pleasure to work with.
Thank you!! George is always helpful and gets our machines back up when we need em!