Vivid Seats

3.7 · 353 reviews
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Anon ymous
Reviews 1
2020-09-27 09:34

I am not on a smart phone, thank you. Julian was a...

I am not on a smart phone, thank you. Julian was awesome and placed my hard ticket order in under 4 minutes for me. Thank you Julian!
It's sad that the CUBS went all digital, think they are losing out on their "older" fan base, those of us who do not believe in smart phones.

MCS~

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Jeremy Waite
Reviews 1
2020-09-25 09:00

This is the first bad review that I have ever left...

This is the first bad review that I have ever left for any company in any industry. I have never been treated so poorly that I felt the need to take time out of my day to leave a poor review. VividSeats changed that. The first time I used them, I bought my tickets 3 hours before the baseball game st...

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May Soliman
Reviews 1
2020-09-22 21:16

I have used vivid seats, as well as used their pro...

I have used vivid seats, as well as used their promotional e-mails to learn about upcoming events for a couple of years. Until today, I did it all online and used my best judgement to chose best value seating.
This time, I really needed to not take any chances, so I used live chat. They asked me fo...

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Brandi Davis
Reviews 1
2020-09-22 04:12

I've been using vivid seats for the past 4 yrs now...

I've been using vivid seats for the past 4 yrs now. I get my tixs fast w/ no hassle. If you are doing a pre sale for an artist and tixs sell out fast on Ticketmaster. This is the first place I go to get my tixs. Its my hidden secret.

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Anne Kitchen
Reviews 1
2020-09-21 23:49

I worked with an amazingly helpful, personable, kn...

I worked with an amazingly helpful, personable, knowledgeable man named Gary Baugher. I had never bought sports venue tickets before and he walked me through the whole sale...right down to helping me pick the right seats. I couldn't have asked for a better first time experience using Vivid Seats.I a...

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Sheryll McCallum
Reviews 1
2020-09-21 23:40

Vivid Seats Ripped me off in many different ways t...

Vivid Seats Ripped me off in many different ways the one time I used them. I purchased two tickets over the internet I thought totalled $200 (because they advertised them as such). When I hit the purchase button their ridiculously high ticket fee flashed in front of me, being $70. I immediately c...

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fletcher smalzel
Reviews 1
2020-09-19 13:00

they guaranteed overnight shipping of my tickets. ...

they guaranteed overnight shipping of my tickets. I bought them on Thursday and by the time of my event rolled around (Sunday) they still hadn't arrived. I had to wait on hold for 30-40 minutes for a representative. To their credit, they were able to email me the tickets, but I don't know why they c...

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Anna Louise Stene
Reviews 1
2020-09-19 00:57

Jonathan was great. Show is tomorrow. I originally...

Jonathan was great. Show is tomorrow. I originally bought a single e-ticket and tried to buy 2 more that could only be delivered UPS. Called tonight (night before Arcade Fire show) and Jonathan helped me find great seats for 2 and received them in my inbox in less than a minute. Recommend waiting to...

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Tom Schopp
Reviews 1
2020-09-18 16:56

I have work phone/bill my company pays for so I di...

I have work phone/bill my company pays for so I did not want the tickets sent to my phone plus I am quite careless with things like that and would probably show up to the concert forgetting my phone. I expressed this concern to Mark (my ticket rep) and he quickly found me some actual physical ticket...

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Noreen Fabre Stahl
Reviews 1
2020-09-18 12:18

I was having trouble accessing a promo code and di...

I was having trouble accessing a promo code and didn't want to finalize my concert ticket order until I could use it. I decided to call and see if someone at Vivid Seats could help. A very friendly rep, initials N.A. was very helpful, friendly and helped sealed the deal. Thank you, Vivid Seats!

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Kevin Black
Reviews 1
2020-09-18 02:49

UPDATE: After reporting the scam to the Better Bus...

UPDATE: After reporting the scam to the Better Business Bureau, I received an unsolicited email 10 days later stating "your order has been submitted for a full refund, inclusive of base price, fees, delivery charges, less any sums already refunded." Then 5 days later I received an actual refund in ...

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JOTO JOTO
Reviews 1
2020-09-17 17:35

I have had the fortunate experience of dealing wit...

I have had the fortunate experience of dealing with Vivid Seats twice in the past week for two different events. I came back for a second round because of the phenomenal 1st experience I had with sales rep. Eric G. He found me the perfect seats at the best price for an NFL game and made me aware o...

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Lily Piekos
Reviews 1
2020-09-17 08:13

Company charged $121 service charge for a pair of ...

Company charged $121 service charge for a pair of tickets essentially making a $248 ticket a $308. This marketing practice is so very misleading. Most business models aren't able to get away with such egregious mark-ups. Shame on VividSeats and the ticket brokers it supports that take advantage of...

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Brandon Valcore
Reviews 1
2020-09-16 19:47

On march 14, 2020 an event that I purchased ticket...

On march 14, 2020 an event that I purchased tickets to was canceled. The email stated that a full cash refund was available with no further action required and would be received directly into my account within 2-4 weeks of the event date. The event date was April 4, 2020. I waited 4 weeks and receiv...

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Karen Blumling
Reviews 1
2020-09-16 04:18

Michelle made my purchase to see the Rolling Stone...

Michelle made my purchase to see the Rolling Stones in Pittsburgh, PA a breeze. She was thoroughly knowledgeable and very friendly and even stayed on the line to help me download the most recent version of Adobe and stayed on the line until I printed out the tickets- Thank you soooo much Michelle. Y...

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David Williams
Reviews 1
2020-09-14 01:13

Better to buy from a scalper. They're more reliab...

Better to buy from a scalper. They're more reliable than vivid seats. Truth. Untrustworthy and Shady- vivid seats will sell you tickets, and refuse to send you tickets until the day before and event. If your tickets don't arrive until after the event, they'll refund you... maybe. They won't tell y...

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kelly fitzsimmons
Reviews 1
2020-09-13 20:50

vivid seats was awful to work with. i have stage ...

vivid seats was awful to work with. i have stage IV cancer and heard that my concert has been rescheduled to september of next year. it's called HUMAN DECENCY to work with any person on a refund without question...with a horrible cancer diagnosis. i received system generated notes and had no help ...

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Judy Migliano
Reviews 1
2020-09-10 10:58

I think this is the second or third time I have or...

I think this is the second or third time I have ordered tickets throug Vivid Seats and have always been more than satisfied and secure that what I ordered was honored. I will continue to use this site as I know I will be treated as a special customer with no worries. Thank you so very much.

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Mynyon Graves
Reviews 1
2020-09-08 14:27

Very easy to purchase tickets online without any p...

Very easy to purchase tickets online without any problems. According to others who have attended sporting events, the seating area is very good for the price of the tickets. My husband will be very pleased as he will be celebrating his 75th birthday watching his favorite team in person.

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Jovanka Mitic
Reviews 1
2020-09-07 11:43

Spoke to Darianni finally after having trouble con...

Spoke to Darianni finally after having trouble connecting, who said worked at your office in Chicago. Purchased tickets which were refundable yet during the 7-day period you allow in your email to get the refund - no one was able to help until the day later (today) when we are told we are too late. ...

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Stephanie King
Reviews 1
2020-09-06 15:16

If I could leave a 0 I would. Customer service is ...

If I could leave a 0 I would. Customer service is terrible. I heard multiple times "that is not at our discretion" when asking for help to print my tickets. The app is not allowing me to print from my phone I was told to use a computer. I said I didn't have one then I was told to go to a UPS store F...

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Charna Baker
Reviews 1
2020-09-03 12:37

I was having a difficult time finding tickets to B...

I was having a difficult time finding tickets to Bruno Mars at the United Center. I called Vivid Seats and the representative was very helpful. He spent a lot of time looking for seats for me and gave me very personal service. I really appreciated his help.

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Mike H
Reviews 1
2020-09-03 09:13

I don't have the tickets in my hands yet since I j...

I don't have the tickets in my hands yet since I just placed the order, but so far so good. Despite my wife telling me that nobody would answer the phone, I got Joe on the line at 6:48 pm (CST), on Labor Day no less. He very quickly and professionally handled my transaction and even took the time to...

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Elizabeth Fitzgerald
Reviews 1
2020-09-02 01:39

Vivid seats charged me over $2500 for 4 tickets wh...

Vivid seats charged me over $2500 for 4 tickets when I never selected QTY 4. The total price was never shown on a summary screen prior to the placing the order. I intended to purchase 1 ticket and I was charged for 4. I called them IMMEDIATELY after I saw this charge and they were no help because th...

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alex chapman
Reviews 1
2020-09-01 22:53

I just spoke to a gentleman named "Isiah" I asked...

I just spoke to a gentleman named "Isiah" I asked him if the tickets were 100% guaranteed. He then said "so your asking if they are legit" I replied with yes. He then tried to push the sale. When I told him I wanted to look around for a lower price. He interrupted me then hung up. Before I got a ...

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Sri Racha
Reviews 1
2020-09-01 15:25

Scam, ordered tickets and received ones in a diffe...

Scam, ordered tickets and received ones in a different section. The tickets I received were not as good as the ones I ordered. Apparently the seller gets to decide what an upgrade is. Vivid seats provided zero assistance and basically told me to pound sand. STAY AWAY FROM THESE CROOKS.

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Betty Ferreira
Reviews 1
2020-08-31 23:29

This is the second time I order tickets through Vi...

This is the second time I order tickets through Vivid Seats, and so far I am very satisfied with their service. I still don't have the tickets on my hand, but knowing they guarantee 100% they are official tickets gives me peace of mind.

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Neil Nunweiler
Reviews 1
2020-08-27 22:44

I spoke with Sam who was amazing in helping secure...

I spoke with Sam who was amazing in helping secure (2) extra tickets I purchased for a Falcons game, I needed 2 more tickets in the same seating area and Sam was awesome at helping me out.

Thanks so much Sam and have a great day
NLN

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Kurt Rothschild
Reviews 1
2020-08-27 16:45

On Friday June 19th, 2015 I contacted VIVID Seats...

On Friday June 19th, 2015 I contacted VIVID Seats after it took Fed Ex four days of looking for the lost envelope. I told the senior manager at Vivid that I did not receive my tickets yet and they were shipped over week ago. It turned out that Fed Ex had lost them. I reported it to Vivid three time...

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Donna W.
Reviews 1
2020-08-25 16:55

SCAM SITE! TOOK MY MONEY, NO TICKETS, THEY DON'T ...

SCAM SITE! TOOK MY MONEY, NO TICKETS, THEY DON'T CARE! ALL THE POSITIVE REVIEWS YOU SEE MUST BE THEIR OWN FAKE REVIEWS BECAUSE ALL OF THE CONSUMER WEBSITES WHERE YOU FILE COMPLAINTS ABOUT BUSINESSESS ARE FULL OF REVIEWS TELLING THEIR STORY OF HOW THIS SITE TOOK THEIR MONEY AND DIDN'T DELIVER! BUYE...

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Ray Alt
Reviews 1
2020-08-23 04:13

NEVER, NEVER, NEVER BUY TICKETS from these crooks!...

NEVER, NEVER, NEVER BUY TICKETS from these crooks!!!!! We bought tickets for a canceled event because of COVID 19 and received an email confirmation for refund and even with the 100% refund policy, they don t refund the money. VIViD SEATS is a full SCAM!!!!

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Dana Michaels
Reviews 1
2020-08-21 03:07

My sales representative, Nick, was terrific! He w...

My sales representative, Nick, was terrific! He was upbeat, professional and enthusiastic about my tickets, which made me even more excited about my purchase. I received my confirmation email immediately and appreciate the promo code I was given to use. Thank you Nick!!!

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rodeo 2020
Reviews 1
2020-08-19 14:20

Ronnie was very helpful in getting me some parking...

Ronnie was very helpful in getting me some parking tickets. I had no idea where the parking was or what I needed to do and after working with Ronnie I feel confident that I have the best parking for the money I wanted to spend. Thank you Vivid Seats and Ronnie.

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Keith
Reviews 1
2020-08-18 20:55

Excellent customer service!! Ronak was great! Th...

Excellent customer service!! Ronak was great! The process was easy, he explained everything to me, and offered valuable advice. He would even match a competitors price.

I would definitely call Ronak again. My concert isn't until August and am looking forward to it!

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Rachael Dudley
Reviews 1
2020-08-17 02:52

If I could give a zero star I would!!! I had gott...

If I could give a zero star I would!!! I had gotten tickets for the Garth Brooks concert in Indianapolis. I ordered the tickets the first day available, got confirmation email with the date of October 7, the ticket que (?sp) that some areas take said October 7. Well the bar code said the concert ...

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R Ogen
Reviews 1
2020-08-16 01:09

As a result of the pandemic, and the ensuing break...

As a result of the pandemic, and the ensuing breakdown of the economy, our planned concert was cancelled. Although it seemed inevitable, we held out hope for our concert. Vivid Seats kept us informed as best as could be expected during an impossible situation. They made a generous offer of credit i...

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Darryl Hovind
Reviews 1
2020-08-14 17:40

i had Iyahna as my sales agent, I could not say en...

i had Iyahna as my sales agent, I could not say enough great things about that employee. She went above and beyond that any sales person has ever done before for me. She deserves a big thanks from myself and her employer as to her professionalism that she showed doing her job that you can tell she w...

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Nataly Varela
Reviews 1
2020-08-14 04:48

I called instead of booking online because my fami...

I called instead of booking online because my family had bought their tickets before me and I wanted to sit next to them and Nick was very helpful and didnt even hesitate to get me a seat next to my family! Great customer service!

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Carmen Dodd
Reviews 1
2020-08-11 07:56

Vivid Seats refused to give us a refund for the ti...

Vivid Seats refused to give us a refund for the tickets we purchased. We received a notification from the NFL that no fans would be allowed to football games this season so we contacted Vivid seats for our refund. We were told that they gave us a Credit for the more than $1200 that we spent that w...

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Sandra Blogger Pargas
Reviews 1
2020-08-08 04:30

THIS FEELS LIKE A FRAUD!!! THEY SAID THEY WILL RET...

THIS FEELS LIKE A FRAUD!!! THEY SAID THEY WILL RETURN MY MONEY!! THEY NEVER DID THEY NEVER SEND ME AN EMAIL IF YOU CALL CUSTOMER SERVICE THEY WILL SEND YOU TO THE WEBSITE, OR TO CHAT AND THE CHAT!! DOES NOT WORK!!!! NO BODY WILL DO ANYTHING!!!!!!!!!!!! IT IS THE WORSE EXPERIENCES I HAVE EVER HAD BU...

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Bluephase
Reviews 1
2020-08-02 08:10

Amazing outlet for secure transfer of tickets and ...

Amazing outlet for secure transfer of tickets and fast and reliable purchases. I was confused about the websites and I was offered a very nice agent by phone and also through messenger text and was able to resolve my issues . Definitely would recommend on Ticketmaster and other ticket outlets . Ty v...

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Ed Johnson
Reviews 1
2020-07-27 09:14

The tickets that I bought were supposed to be some...

The tickets that I bought were supposed to be some of the best. At least they weren't the cheapest. The 4 seats that I bought were in a section that was roped off because of bad view. They then sat us in a section where we were unable to see some of the action. I will never buy Vivid Seats again.

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Peter Mak
Reviews 1
2020-07-25 17:33

Always loved the experience buying tickets from Vi...

Always loved the experience buying tickets from Vivid Seats. Never have i ran into a problem. I've bought tickets from them for Canadian and US sporting events in the past. The customer service call in line is super helpful. My agent, Grant MacMillan, was super helpful and gave me the best price...

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Zachary Barnes
Reviews 1
2020-07-24 19:15

100% Satisfaction guarantee is 100% BS. Bought sea...

100% Satisfaction guarantee is 100% BS. Bought seats behind my team's bench, they sent me seats behind the opposing teams bench instead, then refused to refund my purchase or give me tickets in an appropriately comparable area. They had the balls to suggest I resell my tickets (so of course they cou...

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