Very BAD experience:
inbuilt humidifier is not working and I Called Vernon, however had very bad experience with technician like below:
1. He pulled the HVAC door roughly (I was there and watching him) and that little auto bolts broken
2. He was trying to drill the iron door for temporary to fix ...
Our technician, John Beardsley was friendly and knowledgeable. He arrived on time and explained all problems and corrective measures thoroughly and in a manner that was easy to understand. We would not hesitate to call Vernon for any future needs.
Bryan and Colin were complete professionals. My new air handler was installed in under 4 hours and is working perfectly. They were very neat and clean and did not leave anything behind. If you're ever in need of expert knowledge and service, call Vernon.
Vernon's installation technicians Richard S., Brian S., and Brian R. arrived at 9:00 AM, installed a complete new HVAC heat pump system in my home, and completed their work by 3:00 PM. These technicians are very professional, thorough, and efficient. I highly recommend the services of Vernon Heating...
Mike was great! He diagnosed my Compressor (AC) problem within minutes and had it fixed in less than an hour. But he tested the new part's performance thoroughly before he closed it back up.
When I asked him about replacement units he took time to look at the entire system and suggest several solut...
Vernon performed an annual furnace "tune up" with technician Mike Prater doing the work. The job was quick and efficient. I have used Vernon for 5 years now and my experiences have been satisfactory.
Today Mike Prater came to analyze and repair our air conditioner which was not working, Mike was prompt,courteous and professional.He asked me a few questions about our system and then began to test the electrical connections which seemed to be the problem. He determined that the issue was the break...
John Beardsley was amazing!! Great costumer service and couldn t recommend someone better to come into our home and help.
The technician was very considerate of my home always taking the time too put on and take off his shoe covers to protect my floors. He was very knowledgeable being able to provide evidence of necessity for all parts needing to be repaired. He was able to propose multiple courses of action to maint...
Marion E. came on a Saturday, performed a diagnostic check of a non-functioning AC system, found a blown fuse and a flaw in the compressor and fixed it for now. He did say that the AC unit is old (over 18 years in service, probably 23 years) and is near the end of its life, so it should be replaced...
Today Mike Prater of Vernon Heating came by to do my spring silver inspection. He was very thorough and helpful, providing me with advice about the use and upkeep of my heating and AC. He also helped me order a new water heater and well explained what the installation would entail.
Jack Bennett
Excellent service. Highly recommend this company. Next day delivery and extremely professional.
They installed our furnace 5 years ago and we have had a service contract with them ever since. They always provide prompt, courteous service. Would recommend Vernon.
I work at Starbucks and Fredh came in to service our back of house freezer. We ve been having lots of issues with it and now it s up and running again! Super nice and extremely efficient! Thank you!
Tony Kontos was prompt and did a great job to get our Air Conditioning system back online. He was professional, detailed and gave a great description of what was repaired.
John Beardsley has been our tech for several visits and again he provided thorough and prompt service and technical advice relating to problems found during his service visit. Really appreciate his expertise and candor in discussing options to resolve issues.
Based on John's recommendation I schedu...
Our AC suddenly stopped working one hot and humid summer evening. We called Vernon in the morning and Mike Prater arrived just a few hours after we called. Mike was outstanding--courteous, professional, and sharp! Mike quickly diagnosed the problem, and our AC was cooling our house again soon the...
I have been a customer of Vernon H/AC for over 10 years and have been pleased with their service. Phil Houser, Senior Service Technician performed a scheduled seasonal check-up and noticed the April Air Humidifier, installed by Vernon many years ago was showing age and wear. Phil, very professional...
Excellent service by Mike Prater, Senior Service Tech. Very professional and will use them again.
We called Vernon when a snow storm was approaching the area and our furnace was not working. They sent someone (Mike) promptly that diagnosed and fixed the problem. So I was very happy with the service.
I could not see how to add a review, only that I could edit my old one. So, here goes:
Yet another fabulous Vernon experience. My main unit, a York, contractor grade unit of 12 years finally failed and a Vernon tech came out quickly. But, he had to give me the bad news, not only had the control boa...
Our furnace broke down a day before the polar vortex and we have 2 small children. So we immediately called on Vernon Heating, John came out to look at the unit and was very direct with us - he could repair it but our unit was 20 years old and we would probably continue to sink money into it, so he ...
We had a broken AC unit. Vernon heating was on time, came out quickly, was competitive on price. The installation went great and the employees were very friendly and professional.
Brian and Tim were super nice and friendly. They were prompt and did a great job. Thank you!
Tony was prompt, knowledgeable, informative and congenial during his HVAC maintenance visit. We are quite confident he performed all maintenance steps necessary to ensure our HVAC system works well.
I recently purchased an HVAC system Vernon. The process was complicated, but the Installation Team was great - particularly Zach and Kenny as well as Dave Long. They worked with me to overcome the issues and went above and beyond to make sure that I was satisfied. The installation was excellent an...
Yesterday Darren from Vernon's came to my home on time and serviced my unit (as they do yearly). Darren was courteous and knowledgable. What I like about Vernon's is that they do what they say they will do. They gave me a "heads up" call to let me know Darren was in route to the house, giving me ...
The service was prompt on one of the coldest days of the year - a sign of a strong, well managed company. The technician, Mike Prater, was knowledgeable and thorough. Options were explained in detail - including various cost trade-offs. I appreciate the technician's willingness to take the time ...
Very professional and courteous. George did a great job explaining the condition of my AC unit and the fix needed. He even gave me a few preventive maintenance tips and explained (in detail) the type of AC unit that i have. I was very pleased with the work done and the timely manner in which it was ...
I have been using Vernon Heating and Air Conditioning for over 5 years now.The service has always been great.Mike Prater came tonight to service my heating system and was courteous and extremely knowledgeable !
Thank you for your excellent care
I called this company for a second opinion and it turns out the actual issue was completely unrelated to what the other company had incorrectly diagnosed. Craig is VERY knowldegable and was able to accurately diagnose the problem and explain it with the credibility of someone who understands these s...
I got a pretty good quote on a heat pump, I'm going to get another before I commit. Very polite young man gave me good advice and a quote today.
I have been a loyal Vernon customer for about 15 or 20 years. After my yearly heat checkup, John B, a Lead Technician,. came over to check my CO levels. He checked the duct and said they were very high and that I needed a new furnace to replace my furnace of 9 or so years. He gave me an estimate of ...
Efficient service. Darren B. was the technician. Very polite and knowledgeable.
Amazing Tech Kenny S. At 7/11 stayed to the job was done both systems were down and he provided great services in getting them back up and running. Great Job....
I have been a Vernon customer for over ten years and have always been happy with the prompt and professional service but the installation of my new furnace by Steve H and Andy M this morning went even better than I had expected. They were prompt, professional, efficient and very attentive to every d...
We began using Vernon to service our heating and cooling units nearly a decade ago. They faithfully call to schedule our seasonal "check-ups" and are always very accommodating. Last week's check-up yielded news that the secondary heat exchanger on our 14-year-old furnace had a leak. Mike Prater, ...
Vernon replaced my heat pump system. John came out the same day that I called to inspect and give an estimate. He answered all my questions and together we decided on a great new system. Install was scheduled for two days later. Zach and Brian came on time, dressed professionally and installed t...
Vernon exceeded my expectations in providing trouble shooting of my HVAC system and hot water heater. Very efficient and thorough in explaining issues and making recommendations for improving life cycle of systems to get maximum performance and longevity out of mechanical equipment. Highly recommend...
Brian and William Installed a hot water heater and humidifier. They arrived on time. They both were very polite and helpful. Answered my questions. Very neat and cleaned up after the job. Very satisfied with their work.
George was very professional and explained everything to us He arrived on time and worked diligently.
Outstanding. I have had a service contract with them for more than 10 years and routine and emergency service is always performed in a timely and professional manner. During a recent furnace failure that occurred in a snow storm, I contacted them at 10 pm and they had a field technician out the ne...
The service was excellent. The technician did a great job diagnosing and solving the problem we had with a failed furnace blower-motor. We are also pleased with the installation of a humidifier. We received same-day service and the technician arrived on time. The price for the service (labor and par...
I am very grateful to Mario. He came to do a regular fall furnace check-up. He arrived right on time and was very courteous. He found a propane leak and fixed it the same day.
I have been using Vernon for the past 2 years and have always had a great experience. Jessie completed the summer maintenance check on my system yesterday and did an outstanding job. He was very thorough in his inspection and took the time to explain everything and answer all of my questions and o...
My Mother has used Vernon for 40+ years. She has a service contract and depends on Vernon for all her Heating and Conditioning needs. The office staff is very responsive to her requests for service and Mike Prater, her Specialist, is outstanding. He is very personable and extremely knowledgeable....
I had my service checkup today and all went as well as could be expected. Mike Prater was prompt, efficient, and thorough. He spent the time necessary to go over any issues and detail their solutions. We reviewed all paperwork entries. He took the proper time to ensure all questions were answered.
My husband and I were not necessarily in the market for a whole new heating and AC system, however, when we purchased our home earlier in the year we knew that we would eventually (sometime soon) need a new system. We attended the Dulles home show and met Mike at his booth and scheduled an evaluati...
Andrew was excellent, as always. His knowledge and professionalism are why Vernon is my first and only call when my freezer needs service. You can count on Andrew to get your equipment back online and making money!
Called Vernon when I had issues with my HVAC. They were flexible with scheduling an appointment time. The technician (John B.) was friendly, clearly knowledgeable and helpful. Overall great experience.
Mike P. at Vernon Heating & Cooling did a fantastic job troubleshooting my system. He was thorough and explained the complicated system in a patient manner. He methodically scaled out options for me to repair my system, explaining the pros/cons with each option, as well as giving his professional ...
Mike Praten visited our house to inspect our heating system and provided a comprehensive assessment of our system and future needs in a courteous and informative manner. Previously, we had Jessie from Vernon clean our air ducts and he did so with the same high degree of skill and professionalism.
Darren Blackman arrived right on time and went straight to work. He kept me informed of his progress and explained everything to me in terms I could understand. He even spoke to my father when I got him on the phone!
Although our dated unit really needs to be repaired/replaced, Darren explained ...
I had my entire heating and air-conditioning system replaced/upgraded by Mike Carofano and Kenny Chrismon on March 23, 2019. They arrived early, which is always a good sign. They got right down to business with no time wasted. They worked well as a team and quickly and efficiently completed the ...
I had a Carrier Complete System installed. Jimmy (from WVA), came out to do the estimate. He presented me with my fourth estimate of the day, it was the lowest bid, and the Carrier Top of the Line System. Jimmy was professional, and very Customer Service oriented.
Mike C. and Steve came out to ...
Vernon has been providing us good service for 8 years or so. Today George Riley came to perform preventive maintenance and check system operation. He did a great job, even taking time to make sure our dog Jersey was happy! Thanks, George, for a job well done.
I was able to get an appointment the same day within hours went my heat pump went out. I ended up needing a new heat pump which I knew was inevitable, but it was not after every attempt to save my existing one. My new heat pump was installed the next day. The technicians were friendly and informa...
Tony K. provided expert and efficient service on my home heating and cooling system. He was helped by a technician in training who did very good work. Both were friendly and Tony K. was very knowledgeable. I ve been satisfied with Vernon for 10 years now. Highly recommended with employees such a...
Mike and Tony were very professional and easy to talk with. They were quick to answer my questions. Both arrived on time as scheduled. The area where they had worked was left clean when they finished the job. I have had Mike and Tony here before and would gladly ask for them again.
Very satisfied with the service I received. Darron arrived a few hours after I called. He identified the problem quickly and had my heat restored in no time. Overall excellent and professional service.
Jermaine was courteous, very knowledgable, and quickly found the problem. Very professional and provided great suggestions on maintenance and future upgrades. Very honest and was eager to explain questions that were asked. He is the kind of employee companies build their reputation on!!!
Great ex...
I called in the morning after we received a lot of ice from the previous night with my HVAC unit frozen solid. Mike Prater (service tech) was at my house within 45 mins of me calling in for a visit. After an hour of thawing out my system with hot water and breaking up of the ice jam by hand, Mike ...
I spent about an hour this morning with Mike from Vernon Heating going over a possible purchase of a new HVAC system.
He was very straightforward, informative, obviously proud of his company and did everything possible to give me the information I needed to make a decision.
He gave me a full w...
I have been using Vernon heating and ac for 2 1/2 years and the other owners had been using them for over 10 years. I am very pleased with their customer service and the fact that I can request the same tech each time. I am currently on my 4th tech because of job changes and one personal request a...
I contacted Vernon Heating and Air Conditioning to troubleshoot my non-functioning A/C. A troubleshooting technician was at my door the following morning.out I had the pleasure of working with both Darren Blackman and Mike Prater, both of whom arrived promptly on time. They were both professional...
Darren Blackman did a periodic fall inspection of our heating-a/c system today. As previously, he was very professional, friendly, and provided helpful advice. We look forward to his spring visit.
Mike was very courteous and professional. Appreciate the inspection and advice on reparing my oil furnace and for Vernon's willingness to work out several options.
John B arrived ahead of schedule and went right to work. He methodically troubleshot my A/C system and quickly zeroed in on a leaking coil. He explained my options, charged the system to get me thru the next few days, and provided a quote for replacement. He answered all my questions clearly and wit...
Our Vernon Heating & Cooling Service provider, Eddye H, was excellent. He was very professional and helpful.
So I was turned onto Vernon by my last landlord who always used them for any hvac issues that we had over the last two years. They were on my short list for who to call when I bought my own house and needed my furnace serviced before winter. I called on Thursday and Mike was here on Saturday for the...
Recently, one night our hot water heater started leaking , we called Vernon who we have used to maintain our HVAC system, they called back right away and provided details to shut down the HWH for the night and schedule a service the next day. The next day service came on time and as we agreed that...
I called Vernon Heating because my furnace had gone out during this years deep freeze. They came same day during the designated time slot. Unfortunately, my old furnace could not be repaired. Mike Prater, the service technician was very professional and courteous and both showed and explained to ...
John provided excellent customer service in providing a second opinion on the status of our AC unit.
Ronnie Smith was my technician today, he was very polite and fixed the thermostat - it was so sensitive that I couldn't use it. After checking the furnace he went over the points and suggested that I get carbon monoxide detectors for all 3 floors. This was something that no one else had ever sugge...
Alex did a great job across the board professionally. Very informative & thorough.
We had George R. from Vernon assess and repair our broken AC system. George R. is one of the best service men that I've dealt with from any firm. I asked Vernon to assign him as our primary service person. I wish more firms had service men like George R. on their staff!
I cancelled my annual service membership with Vernon after their technician refused to go on the roof to replace the HVAC exhaust vent cap (damaged by squirrels). After declining service, he asked me to pay him a service fee for coming to my house, and then called his boss when I refused to pay. I p...
Mike showed up on time, was very courteous and attentive to my concerns. After review, he recommended to cancel with Dominion Power the saving plan I had, as that was the only problem he encountered.
Computer data found no other faults. I hope that this recommendation solves our future problems.
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This was Mr. George Riley's second visit at our home to check heating and cooling system. It is a pleasure to deal with him. He is very polite and exceedingly informative.
He discussed all aspects of our heating and cooling system in detail and offered suggestions for improvements. He checked the ...
A few years ago, we had to sell my father's house. We needed to have his AC unit serviced before putting the house on the market. Several of his neighbors recommended Vernon as a reliable and well established option. Vernon came out to his home and had the unit running in top shape. The neighborhood...
I have used Vernon for both heating and air conditioning issues. They have responded quickly to my calls and even scheduled an emergency service call on the weekend. Their technicians are professional, courteous, and knowledgeable. I especially appreciate their attention to detail and their abil...
I recently moved up to the Northern Virginia area and was recommended to this heating and air conditioning company by a colleague of mine. I see why my colleague guided me to them as I feel I got more than full value. In addition to their professionalism, the two gentlemen I worked with filled me in...
Great service and Mike was very knowlegable and helpful. The installation team was excellent - nice, knowledgable, and speedy. I would highly recommend using Vernon Heating and A/C!
George was on time, friendly, prompt and very informative. I am pleased with Vernon Heating & Air conditioning.
Today we had our semi-annual heating and cooling inspection and the technician (Gary) was fantastic. He was prompt, courteous, informative and provided forward-looking advice for our 7-year old system. We appreciate the professional technical and customer focused approach.
We decided to look for a new HVAC company in 2020 when our system was not operating to full capacity. We called numerous companies but Vernon was the only one willing to look at our system and work with us. Ryan Jackson was our main point of contact and was outstanding to work with. After assessi...
I ve been a VERNON customer for many years and they consistently deliver a high quality of service and expertise for my HVAC systems.
Had a problem where my air conditioning kept shutting off. I called the office and scheduled an appointment and Alex arrived right on time. I explained to him the problem and the steps I had taken. He ended up having to troubleshoot the entire system because my evaporator/furnace kept losing powe...
Mike at Vernon Heating & AC came out to do the semi-annual maintenance today. Very knowledgeable and he did great work. Mike took me outside and showed what needed repairs and where we were still in good shape. He informed me of product details and options for the future too. Vernon has excellen...
Kenny did an excellent job installing our new water heater. Along with Brandon, they worked carefully and quickly to get the job done. They left the space clean and reviewed the instructions for lighting the pilot in case of an outage.
Vincent's form vernon is a professional he knows his job. I have never being this happier with an AC company before.
The servicemen arrived on time, were friendly, and very professional. They covered the carpet to make sure they didn't leave any tracks. They installed the unit in our attic on one of the hottest days of the year so far. They explained how to use the unit in detail and picked up all of their inst...
The service tech, John B, did a great job of walking me through exactly what was wrong with my heater, and what the options/implications were for next steps. I ended up deciding to replace the unit, and the installers, Mike C and Brian S, were out the next morning. They were quick, courteous, and th...
Fredh did an excellent job. His service was fast and friendly. He came out early and fixed oir air conditioner here at 7 eleven store 37230. Would definitely recommend him and this company! Well done.
Bobbie McCartney
I have been a customer of Vernon Heating and Air for many years but I have never taken the time to write a review ...until now. Their awesome technician, Mr. John Beardsley, made a routine service call to our property this morning and I was so impressed with him that I wanted to sh...