TNT Logistics

1.8 · 275 reviews
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Ashleigh Williams
Reviews 1
2020-09-25 09:34

The delivery drivers are terrible. Like all the ot...

The delivery drivers are terrible. Like all the other experiences I've read, I had waited all day without a knock on my door or the sound of my doorbell alarming me but instead was notified via text that no one was home to accept. Utter bull. No card left. Nothing. The reason I am giving them three ...

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Kathy Marsita
Reviews 1
2020-09-24 15:35

Can t get help. Call get told to email. Email auto...

Can t get help. Call get told to email. Email auto reply says a response will be given in 3 days.
Waste of time asking for a a manger apparently there always in a meeting. Not to mention the invoice query department isn t even located in Melbourne ... or Australia .. it s in Mauritius absolute jok...

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Ren Cus
Reviews 1
2020-09-20 06:07

I was charged an exorbitant amount for internation...

I was charged an exorbitant amount for international shipping of a small gift for a friend (shipping cost more than the gift). I received an email from their international counterparts trying to scam me for duties and taxes on a product I know shouldnt be charged. Then after repeated escalations, I ...

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Lewie T
Reviews 1
2020-09-17 05:21

I normally don't write reviews but this delivery s...

I normally don't write reviews but this delivery service has been horrendous.

Not only did the courier deliver 1/3 parts, I was lied to advising a deliver would be the week after. One week after, no responses whatsoever and I have been unable to track where my parcel is, having gone through numer...

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Gareth T
Reviews 1
2020-09-17 01:44

Why do you make it so hard to organise a re-delive...

Why do you make it so hard to organise a re-delivery? I have spent the last 35 minutes trying to organise one but every time I use the please re-deliver link in your website, it takes me back to the check your status page. I do not think it s appropriate that you are expecting us to pick it up fro...

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Krutika Suchak
Reviews 1
2020-09-16 16:29

I got two bags shipped from Perth two weeks ago (...

I got two bags shipped from Perth two weeks ago ( basically all my house stuff) and they delivered only one saying they can't find another one. I got call from one guy saying last scan of the bag was on 30th January and it's in their depot but they don't know where it is!!!!??

How irresponsible ...

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Siraj
Reviews 1
2020-09-16 01:36

I've been on the phone all week with TNT trying to...

I've been on the phone all week with TNT trying to work out where my package was delivered. Not only did the driver deliver it to the completely wrong address they let someone who's name isn't on the package sign for it. Sophie from TNT was very nice to me but unfortunately 'nice' doesn't cut it. Sh...

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Christopher Shaw
Reviews 1
2020-09-10 10:37

They sent me a text message with a link to rearran...

They sent me a text message with a link to rearrange delivery or pick up. I selected to pick up but they didn't get the instructions, and redelivered. What's the point of the texts and link if it doesn't work. Very rude when enquiring at the call centre too. I'll be keeping away from ecommerce sites...

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Jonny Mokdsi
Reviews 1
2020-09-08 15:13

I had a delivery scheduled for today the lady at c...

I had a delivery scheduled for today the lady at customer service was lovely Dnt get me wrong but they driver claims he knocked and waited 2 mins when I was home in the lounge all afternoon didn t hear 1 knock and mind you we have working doorbell and worst of all they don t have any authority over ...

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Elliot Midson
Reviews 1
2020-09-07 19:32

For the fourth time now my parcel has been taken t...

For the fourth time now my parcel has been taken to the wrong address. It was originally meant to be delivered to my home address but I changed the address it online to my work after the first failed delivery. However the driver continues to leave SWMY cards at my home, even though as a backup, I ha...

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Allie H
Reviews 1
2020-09-06 16:12

I have never encountered a company with such wides...

I have never encountered a company with such widespread vast incompetence throughout all levels of their office.

To quote Karen ' TNT do not offer a guarantee for anything including a delivery timeframe, nor a confirmed delivery day'.
Their office has been 'working on' having our items delivered...

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Katina Jonas
Reviews 1
2020-09-02 20:40

Worst package service ive ever used.

Worst package service ive ever used.
First it was a day later then they promised so i took a whole day off work for nothing! $500 down.. cheers TNT. Then attempted delivery the next day at 10am apparently even though i was home all day waiting. When i tracked the package it said attempted deliver, ...

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Paul Ryan
Reviews 1
2020-09-02 10:22

4 attempts to deliver, all failed. No 24 hour cust...

4 attempts to deliver, all failed. No 24 hour customer service for domestic. The main voice of the company customer service failed to devour but to say well thats what is.Got a partial delivery. Ha. Yes 1 of 11 boxes was deliveried. Hopefully fifth time lucky.

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Joseph Roccuzzo
Reviews 1
2020-08-28 09:07

Horrible phone service, got transferred 5 times be...

Horrible phone service, got transferred 5 times between the same 2 departments - all of which sounded like me calling was an inconvenience. I know this will not achieve anything but hopefully someone high up in the TNT hierarchy looks at these reviews & does something about their customer service di...

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Toby Syme
Reviews 1
2020-08-22 07:26

This company is absolutely terrible. You order a p...

This company is absolutely terrible. You order a product from Apple and then spend the next week trying to get TNT to deliver. They claim to have a local collection service called Local Exchange but in fact the customer can not access this option. Their suggested collection advice was the local depo...

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TONI MATHIESON
Reviews 1
2020-08-20 20:48

ABYSMAL SERVICE! WORST EVER!!!

ABYSMAL SERVICE! WORST EVER!!!
Scheduled delivery for Wednesday (cancelled all personal/work related appointments to be sure to be home for the delivery) and no-one came. Spoke with TNT and they said the goods weren't even packed on the truck!
Rearranged delivery for Friday before 1pm - was not de...

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Murat Sener
Reviews 1
2020-08-18 19:48

Apparently my packages are at the warehouse but th...

Apparently my packages are at the warehouse but they cant find it, useless company!!! Never will I use TNT again, customer service calls me with no outcome what good is a call if you don't know what is going on! wasting my time and effecting my business.

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Rachel Crins
Reviews 1
2020-08-18 19:21

Wow didn t realise there would be so many bad revi...

Wow didn t realise there would be so many bad reviews and everyone has the same problem!! Driver didn t knock at all or even leave a card so doubt they even came to my premises. Just received a text saying where the parcel was dropped. Spoke to customer service he was nice enough but very defensive ...

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Mila Mehrvarz
Reviews 1
2020-08-10 08:20

Worse company ever , they have now lost one of my ...

Worse company ever , they have now lost one of my ITEMS and it have gone 4 days and they have still not find the item. I have no idea how I can go after this incompetent people that can not handle the simplest job ever. I wish I had paid the extra and went with DHL , Never EVER use TNT

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Kate Rose
Reviews 1
2020-08-10 07:58

I got my daughters birthday gift delivered and it ...

I got my daughters birthday gift delivered and it was just an easy experience. Mind you, I did say they could leave it at the front door, ordered with plenty of time, left my front gate open and ensured the delivery could be made easily. I didn't need to "sit around waiting" like a lot of complainer...

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Wilson Koh
Reviews 1
2020-08-10 05:20

So bad, the old lady with glasses and her team at ...

So bad, the old lady with glasses and her team at collection depot smelt like cigarettes, rude service too. No wonder TNT is the worst rated courier in the country. I live in one of the best apartment buildings in Melbourne CBD yet the driver decided to skip my address without calling, you only have...

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Craig Hopcraft
Reviews 1
2020-08-10 02:05

Tried to redeliver 5 times! Each time drivers turn...

Tried to redeliver 5 times! Each time drivers turned up 2 hours before the time given. Drivers aren t even allowed to call you! Call centre not allowed to send email with delivery times - and this is supposed to be a delivery service???

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Harry Young
Reviews 1
2020-08-06 16:02

I don't even want to give TNT 1 star. You pay extr...

I don't even want to give TNT 1 star. You pay extra for express, just for it to come longer than standard postage! booked a week in advance, just to have our team bikes bought over from Perth, now thanks to TNT - we have no bikes to race. Thanks a lot - next time i'll just ride the bikes over, would...

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Logan Han
Reviews 1
2020-08-02 20:59

Worst courier service ever. Avoid any seller using...

Worst courier service ever. Avoid any seller using TNT like a plague.

They can postpone your delivery indefinitely till they don't have much work to do and will advise you each morning that 'it will be delivered tomorrow' to ensure screw up with your schedule.

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SaiKiran Tokachichu
Reviews 1
2020-08-01 13:13

I can give 0 star if there is an option.Worst serv...

I can give 0 star if there is an option.Worst service ever seen.My parcel from Singapore is missing still didn't found.
I expected parcel from Singapore on 14 feb.i wasn't at home and the driver left a card in the mailbox.I keep calling them everyday and one day the customer care representative sai...

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Yaohan Christono Zais
Reviews 1
2020-07-28 20:00

Worst company ever, promised a delivery and never ...

Worst company ever, promised a delivery and never appeared, I constantly called the customer service and they seem don't know what they're doing, promised a call back and never get back to me with real answer. I specifically asked for the next day redelivery before 11 am and guess what? they didn't ...

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Mickey Jones
Reviews 1
2020-07-28 09:46

1 star is flattering. Time frame for deliveries ar...

1 star is flattering. Time frame for deliveries are extremely vague (they advise the day, but no time slot other than 9am-6pm), which I find very concerning for an international courier operating in 2018. What's worse is that I stayed in the apartment all day waiting for them, only to find out at 6:...

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Leigh Garrioch
Reviews 1
2020-07-22 03:29

Unorganised and illogical! They try to deliver pac...

Unorganised and illogical! They try to deliver packages during normal business hours when most people aren t home, then leave a card that lacks any useful information of where the package might be. When I arrived at the depot to pick it up it s not there, it s in a van attempting to be delivered a s...

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Kevin Bravo
Reviews 1
2020-07-17 17:39

Worst delivery company I've used. The courier left...

Worst delivery company I've used. The courier left even not ringing the doorbell, but I was home all day. What's more, I made a collection request one day before, but when I reached the TNT Depot, they told me that their staff forgot to tell the courier not to deliver my parcel. I'm sooooo angry ab...

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Jules Smith
Reviews 1
2020-07-16 08:19

TNT has no concept of customer service. It's moto ...

TNT has no concept of customer service. It's moto is 'Sure we can' but I've only ever experienced 'No we can't'. They don't follow up on calls, they don't care whether you get your delivery, they refuse to hand unload boxes, they are not honest. I try not to work with companies that rely on TNT.

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Natalie L
Reviews 1
2020-07-12 04:08

This company should honestly be ashamed of themsel...

This company should honestly be ashamed of themselves. I ve been treated lower than a dog the entire time I ve dealt with them. I ve not spoken to a single person with a shred of human decency. After multiple issues, I took a day off work and SAT by the front door with a window to the street with my...

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Jared Balstrup
Reviews 1
2020-07-11 06:22

We had someone waiting by the front door all day, ...

We had someone waiting by the front door all day, then TNT sent a message claiming they had attempted delivery and no one was home. We then spent the afternoon trying to get information from their call centre who were incredibly unhelpful. They kept saying we'd get a call later in the day, it got to...

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S King
Reviews 1
2020-07-08 18:50

I have paid someone to stay at my home tomorrow be...

I have paid someone to stay at my home tomorrow because I have to go out for one hour and sure as eggs the parcel will be delivered then. But why do I even think it will be delivered? I cannot base that on any fact. The parcel has been in the Hobart office for 2 days already. It is always being "pro...

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Matt Farrell
Reviews 1
2020-07-05 03:53

Very very poor experience.

Very very poor experience.

Day 1: Apparently tried to delivery to my house and left a card, but we had no card in our mailbox.
Day 2: Attempted delivery and card left, they don't leave items at the local post office like most couriers, so rearranged delivery to my work that night.
Day 3: Appare...

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