They accused my mom and sister of hitting a parked car at Sussman Honda then driving to Sussman Hyundai. They had 2 men check my mom's car for damage (which obviously wasn't there) and then refused to show the "damaged" car, stating that it was already pulled off the lot. My sister is lodging a comp...
My right side mirror needed to be replaced. I have a kia Optima. Kia sussman told me to go to repair Honda sussman Joe was his name nice man he ordered part with in 2 days fixed it in10 to 15 minutes and very inexpensive. THANKS JOE
Great experience, excellent service, inventory, pricing.
If only they had a option for 0 stars, horrible customer service was told to go check out vehicles by myself. No interest was shown in earning my business. Just horrible.
You spend an hour with the salesperson and 5 years with Service.
Ken and Christine in Service are the reason I will keep coming back. They are helpful, kind and get all work done as promised.
I would like to buy a new Honda and stay with them, just desperately waiting for an Electric car.
Come on...
Always great customer service!!!! That's why we've gotten 3 vehicles here
While our overall recent experience at Sussman Honda wasn t terrible, my wife and I couldn t help feeling disappointed after we drove off the lot in our new Honda Fit. Our salesperson Romeo was polite, but when it came down to communicating to us the details our deal and generally guiding through th...
Travelled 2 hours away to visit my son at college. On the Turnpike several warning lights came on in my '16 Honda Accord. Found Sussman Honda down from my son's school. They treated me like family. Recognized the indicator lights, hooked up for diagnostics and in a short amount of time let me k...
I did not purchase a car from this dealership but however I was treated with nothing but the utmost respect and with professionalism
Mr.Derrick Farrell , he helped me perfectly with smile. Thanks!
This is such a great dealership! A couple times I have had minor problems with my car, and they have found ways to work with me to address the problems in an affordable fashion, and quickly. One time I had car trouble while near their dealership, and I drove over and they worked me in right away. Ha...
I had ah great salesman in Jim Portley who really fought hard to put me in ah very nice car & I appreciate his hard work & I'm very Satisfied & love my vehicle. I would also like to thank Karen from the financing department for getting the deal done.
had a very good experience buying a car for the first time on my own, i was helped by James P. and he was so kind and made sure i was happy with the decision making process, i got exactly what i wanted and I m very happy with my choice. i recommend all
My family and friends to this place whenever t...
This place is well-kept and clean. The showroom floor has all the models that are all opened and accessible. Purchasing a car there is easy and hassle free. The waiting room for service is also clean with a coffee maker and TV. It seems like a quiet place to get worked on or read a book
If you want to buy your car cash they'll treat you like dirt. Waited hours to buy the car even though I had check in hand. They told me they would have the second key made for me as it wasn't working.
Guess who never got a second key and noticed they took it out of writing.
Bad attitude manage...
Great customer service. Prompt service the time promised, the time the car was delivered. Great service, expert repairs, delivered on time. That's car service old school.
Great deal, awesome service (Jim Portley), 10/10. Will buy again for sure
I leased a 2020 Honda Accord today and must say it was a seamless, pressure free environment! Derrick Farrell was very courteous, friendly, and knowledgeable. He totally listened to what our needs were and made it happen! It is quite clear why Derrick is one of Sussman s top salesperson, he defi...
Their leasing process was MUCH better than my previous Honda dealership. Many thanks to Marty and his team for the A+ service! Will definitely work with them for my next lease.
They have some great looking auto there. Its busy ther so they must do good work.
I needed a big timing chain job done on my 07 CRV and when everybody was blowing me off these guys got me right in. They did the work in a day and got me back in 2 days later to correct an unrelated leaking seal at no cost. Communication was great and although it was a lot of money I felt they we...
Got quality work done in half the time. Awesome and people you can count on.
People are nice and trusted. They will tell you what's wrong with your car. Been going to sussman honda for years.
Go to Honda on Marty Sussman on Easton road. They don't honor coupons from competitors so I'll stick to Marty Sussman Honda and Sloan honda. This was handled poorly and staff acted like the discount was going to come out of their check if it was honored. Poor communication between staff. 2 people...
Who knew they rented cars in addition to selling? Not me...a friend suggested I give them a call and boy was I surprised. Rose was extremely pleasant and helpful when I called to reserve a car. Got a beautiful 2019 Accord for a day $45.15 (tax included) and chauffeured my son to prom in style. They ...
I was there for an oil change and I m a regular customer then the guy who works there said your car need breaks I said oil change only he got upset and told me don t come back again worst experience ever...
We should be long past the time where any business continually contacts the husband, even though the car is for the wife. This dealership solely reached out to my husband, instead of me, even though the car was under my credit and going to be in my name. We initially were going to have them run our ...
Ken is such an amazing person. He helped me out today. With everything that I had to get done with my car today. Such an amazing guy. Thank you so much. If you need anything done ask for ken.
My 70 yr old wife was cajoled into a wheel alignment that she had declined upon fist entering the service department - the a car only has 13000 miles and was in for a routine maintenance- tire rotation and fluid change - I will be posting my displeasure
The service department is what will keep me as a customer. Ken and Christine are top class and take amazing care to ensure things are done correctly, on time and as quoted.
If Honda made an electric car, I would buy a new car tomorrow
Sussman Honda knowingly & willingly directed customers to get unnecessary services on vehicles until I addressed the matter in which service attendant up to manager had no response. Oil changes on Honda vehicles are supposed to be done when the indicator says 15% in which the vehicle will notify you...
Excellent customer service very best Japanese cars money can buy
Martin, James,Mike and the team did all they could to make me happy. Strait talking , friendly and fair people that offered a great Honda for me , the one that I wanted and inquired about at the same price quoted two weeks before coming in... Thanks Guys for a great experience , looking for anoth...
Service department needs better supervision and techs that care about the customer.
Mr Murrel was an awesome sales rep, just could not negotiate a deal that was within my budget. Great place, beautiful cars!
Had 2 leases with this dealership. Overpayed for both not knowing. Went to them to find a car for my 3rd lease, and they stated they couldnt find the car I wanted (for 2 months). Found the car I wanted with another Honda dealership, picked it up within 3 days, and Im paying less. Service was 100 ...
Our experience with this dealer is very bad, sales manager Martin and Allen are among the worst in the area, if you are on the vehicle hunting and don t like to overpay for it, you should try to avoid this place.
HORRIBLE EXPERIENCE Purchased new Oddessy March 2017. At 21 months it started to "buck like a bronco" during gear shift at 25 MPH. Been in for service many times, STILL NOT ACCURATELY DIAGNOSED! Didn't honor new vehicle warranty. DAN SMITH, GENERAL MANAGER employed barriers to service and delay t...
HORRIBLE HORRIBLE HORRIBLE EXPERIENCE! If I could give 0 stars I would. From the General Manager down to the service department this dealer is awful. I only gave 1 star because of Jim Portley.
I have read a few other reviews about issues with Leases and I experienced the same issues. Please save ...
They are awesome and easy to do business. I been this showroom for service and collision repair. My experience was awesome and I will come here again for sure.
Highly reccomend Alan Slifkin. No pressure and works with you. Great customer service. My 3rd Honda and will keep coming back.
My new Santa Fe does. Blue Link says take it to Sussman. Service gives me grief when I push for an SUV for a loaner because I was moving stuff across the state. Guy says "Hyundai doesn't sign my check, Sussman signs my check". Yeah but your boss reps Hyundai and if he doesn't want to honor that ...
Make sure to call Honda and confirm the service the manufacturer recommends before taking your car for service. Not all the services recommended at this place might me required or due at the time of service.
Our saleman , Jim Portley, was very efficient, and handled our purchase with great care..He explained everything in detail about the vehicle and made sure we were well informed and comfortable with the purchase..Also, Mike , who handled the finance end, was very efficient. This was our second purch...
Sales people are very nice, manger is very rude even to his own employees. We will be taking our business elsewhere.
I would definitely recommend going there Derrick is a great salesman and is super friendly helped us out with all our needs and got us a beautiful 2020 Honda Accord sport. Derrick and Mike were amazing help.