DO NOT EVEN WANT TO GIVE WHAT IS SUPPOSE TO BE A NURSING FACILITY ANY STAR. THE STAR IS YOUR LOVED ONE!!!! THE SECOND IS WHERE MY LOVED ONE RESIDES BY CHOICE OF THEIR IMMEDIATE FAMILY. THE NORO VIRUS WHICH IS HIGHLY CONTAGIOUS WAS EXPOSED FROM ONE PATIENT TO ANOTHER AS THE NURSE AND AIDES DID NOT ...
I don't know why anyone would give this Rehabilitation Center anything less than five stars. I stayed here twice during my Rehabilitation after complete knee replacements from Dr. Paul King (BTW AN EXCELLENT PHYSICIAN). I was immediately welcomed by the head of Nursing Celeste he was fabulous ...
What a nightmare of an experience! My heart is still so sad that my dear mother ( sweetest lady and RN of 30 years) had to suffer at Spa Creek because of a lack of care. She got sick and was left for dead because there are 19 patients to one nurse!
Spa Creek was really quite lovely. The place was incredibly clean and the entire staff was extremely welcoming and helpful. The nurses had the utmost care for all the patients and provided the family members with ease of mind. I would recommend the facility to everyone.
After only a short, 5 day stay at Genesis Spa Creek, my brother nearly died from sepsis. He was improperly cleansed and developed a UTI, has a terrible and, of course, uncomfortable rash is his groin area to the point of having small blisters. He is a diabetic and was dehydrated when admitted to t...
The staff make me feel so welcome. My body tells me i'm ready to discharge home but my heart tells me I want to stay. I have found family here with the staff and good friends.
As a professional in the area I refer to Genesis Spa Creek on a regular basis. I have always been pleased with the personal assistance my residents have received. The residents who have gone for rehabilitation have been well cared for and the therapy has had positive results. Very professional st...
Was here post hip surgery November 2017. Biggest complaint: Dirty. PT was OK, other than that the furniture was old/chipped, beds uncomfortable, it was loud, even at night, staff was hit or miss. I had one good nurse, the others were indifferent, aides were either indifferent or patronizing, respo...
I've been in the homecare industry for 10 years and have had several families that have been happy with their experience at Spa Creek Center. I always hear wonderful things about their PT/OT as well as the professionalism of Courtney & Beth in Social Work.
My mother supposedly checked in this afternoon and I called and no one ever answered the phone at 8:30 pm! When I dropped off some belongings for my mother earlier this afternoon, the receptionist was extremely rude and unpleasant to deal with! My mother has stayed here twice before and was very ...
As an industry professional I visit a lot of facilities. Spa Creek Center has always been one of my favorite. Their staff is extremely friendly and welcoming. The facility seems clean and pleasant. I would recommend Spa Creek Center.
I would have selected NO STAR if I could've, but you had to check one to activate the review.....I read the reviews and we took a chance with my father-in law being placed there for rehab to get him on his feet again, so he could go home and live for himself the way he was before he had a sprained a...
During these last five months since our loved one has been a resident at Genesis Spa Creek - we as a family have been most pleased with the care given. She has adjusted very well at the facility and has made many, many new friends. The staff, caregivers and the administration treat her and actually...
My husband is coming home today and he was happy there. Communication is a little difficult, but other than that he liked the food, the therapist were very good. The nurses were attentive. The best were Mary and Wendy. He was kept clean. His sugars improved a lot. Overall very happy, just be patient...
I had to make the difficult decision to place my mom in long term care. The staff at Spa Creek have been so helpful and thoughtful helping us work through this process. They have been taking excellent care of her while keeping her safe through the pandemic.
The time I spent at Spa creek has been phenomenal! I came to Spa Creek at the beginning of the pandemic in critical condition and requiring care 24/7. Now 7 months later as the team at Spa Creek has healed me back to excellent health. I can truly say that the not only provided the best care for me b...
I have been able to Facetime with my mom frequently during Covid and Randi Sue has gone out of her way to make sure this happens on a weekly basis. I am truly grateful.
Highly Recommend.......very clean and staff provided loving care.
Love this facility. They have been taking such great care of my grandfather.
My father was admitted there yesterday. I called then and the person answering the phone was unable to connect me to his room or even let me know if he was there. I called back today and the person answering the phone said he wasn't there. She asked me if he had been there. I told her i thought tha...
My mother was transferred to this center after a procedure that paralyzed half of her vocal cord. She received zero medication for 36 hours, despite requesting and reminding the staff frequently. When I called, they told me they "just gave her medication," but then I received a text 30 minutes late...
I had the pleasure of touring the facility with a friend who was visiting a patient. I was EXTREMELY impressed with how clean the facility was and how everyone was so professional. The staff was also very friendly and welcoming. Very impressed!!!!
My mother-in-law was at Spa Creek several times and was treated with loving care. The staff was available to answer our questions as well as help us make some very hard choices as to her care after leaving there. Highly recommend this facility!
The staff at Genesis Spa Creek are professional, caring and compassionate. The entire staff make you feel at home with friendly, positive attitudes. Spa Creek is kept very clean and Covid precautions are adhered to making one feel safe in these uncertain times. I d broken my hip and was in for rehab...
I toured Spa Creek and the facility was very clean. The staff members seemed very friendly and to genuinely care about the work they do.
Awful! Poorly run. Poorly organized. Management doesn't care. No consistancy. Poor lines of communication. I went in to address my concerns with the Administrator Leanna Lennox and Guest Services rep Randy. Both gave me weak excuses as to why fundamental issues (last time patient ate and how much, l...
Spa Creek has GREAT PT and OT to get you moving quickly. I saw quick results not only with me, but others around me.