Sonos

3.2 · 28 reviews
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S
Scott Pappas
Reviews 1
2020-09-10 04:12

Horrible CUSTOMER SERVICE. HUGE WAIT TIMES. No liv...

Horrible CUSTOMER SERVICE. HUGE WAIT TIMES. No live customer service chat ON THE WEEKENDS. With my time and effort to try to set up Sonos (my retailer didn t want to mess with installation) and add a SUB to my existing system I could have paid for the Bang and Olefsun system I really wanted.

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Anthony
Reviews 1
2020-07-28 20:29

WOW. Ever since CEO Spence said older hardware wil...

WOW. Ever since CEO Spence said older hardware will no longer be supported . It has been a living hell dealing with their customer service, 4 days still no resolve. Finally had to dispute the fraudulent charges with my CC company. What ever happen to Hello how may I help you . Not in the 21 century ...

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T Rigney
Reviews 1
2020-07-19 09:36

Bricking older models of a perfectly working produ...

Bricking older models of a perfectly working product is one of the most environmentally abusive policies I've even seen from a corporation. This practice alone ensures that I'll never buy a sonos product. Encouraging consumers to landfill a working product is shameful, this company should be avoid...

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Michael Hosto
Reviews 1
2020-06-02 07:34

I've been a loyal Sonos promoter / brand evangelis...

I've been a loyal Sonos promoter / brand evangelist for a long time. I've invested thousands of $ of Sonos equipt that will soon be headed for the trash can due to org leadership decisions.

I would never have invested big $ in Sonos if I had any idea what their organizational values where.

Lot...

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Melanie B.
Reviews 1
2020-05-27 11:22

As Sonos customers for about 4 months now, my husb...

As Sonos customers for about 4 months now, my husband and I are sorely disappointed with your speakers and your customer service. We have had issues with our Sonos speakers skipping music ever since the day we plugged them in. We have sent in a great amount of diagnostics and have been in contact wi...

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Michael Burke
Reviews 1
2020-04-16 00:14

A company built on integration and whole home syst...

A company built on integration and whole home systems who stops supporting entire lines of speakers while selling them at full price until the last minute without disclaimers. This despite a Congressional testimony from the CEO Our business model is simple we sell products which people pay for o...

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J
John Panaseny
Reviews 1
2020-02-07 10:19

Sad to say, but the company has gone down hill ove...

Sad to say, but the company has gone down hill over the past few years. I first learned of the Sonos products from a friend who was passionate about them. He told me they sounded great, were easy to install and use and had amazing customer service. I decided to purchase one. I was hooked. Everything...

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Gina Lavorina
Reviews 1
2020-01-17 08:12

SONOS - High Tech ?

SONOS - High Tech ?
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1 - How come all of the systems in my home such as, thermostat, security, lighting, etc., can automatically restart after a power or internet cable loss - but I have to restart the Sonos system manually?

2 - How come I can control all of my systems remotely in my house, ...

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Jeritt Hemeon
Reviews 1
2020-01-03 16:30

We have some ongoing issues with our Sonos system ...

We have some ongoing issues with our Sonos system and the customer supper team do not reply. The sad part is that the older items are no longer supported. We have speakers up to 5 years old and paid full price for them. They quit working and we are out the money. Paying this much for a speaker that ...

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