TERRIBLE CUSTOMER SERVICE. I ordered something weeks ago and have received no updates on it. Emailed the company twice and no response.
The phone number listed here on Google is not even them.
I'd like my $50 back for the order, but the way they say to cancel it in their FAQ doesn't even work.
DO...
Copyright Trolls taking down fair use media, avoid at all costs.
Purchased several titles of released movies. Whilst they took my money at the time of order the never sent the merchandise! I was stunned to learn that they apparently place a higher priority on their founders political activism than their paying customers, which reflects on their current web pa...
Shout! Factory now distributes the home entertainment rights to the Sesame Street library from Warner Home Video.
Gave it 3 stars as an average. Five stars for product, and 1 star for customer service. Gave it one star only because there was no way to give it 0 stars. Nearly impossible to speak to anyone there by phone unless you already know their name. Sent e-mails, but received no answer. It seems they'...
It is a ghost company, with a false address and false registration data. Another form of theft for IRS payments.
I do enjoy browsing Shout! Factory to see what funky and unique cover artwork they come up with next. The MAD MAX cover art is one of my favorites, as are "Death Becomes Her" and "Child's Play."
Shout! Factory takes care in releasing quality, licensed product with collectible worthy packaging, whic...
Would give ZERO stars if possible; too bad I can't! This is a fraudulent, shady and low-brow company who sends damaged and used items as "New". Good luck resolving any issues too as even registered customers can only submit a contact form via the sites template as there's no phone number or other me...
I love this company and their releases and have been supporting them for years. They have had a few issues due to shipping and corrupted discs but they ve been very good about remedying said issues swiftly and professionally. The people complaining about not getting a prompt response from them are i...
Horrible customer service! I mean you can t even get someone to answer your questions!? Ok now that s ridiculous so would I recommend Shout Factory? Um no! All I wanted to ask on the phone if they knew when we might see Streets Of Gold from 1986 out on Blu-ray the same goes for the classic movie fro...
Ordered a Blu-Ray from their site on 10/12 and it just now arrived. I live in KY and it took them almost a month to ship it from California. Shipping took too long. They need to hire more emps to speed up the process. Took too long to get a response when I emailed them multiple times in the past to ...
They messed up and didn t send the limited lithographs that go along with my order. They then stalled until they didn t have anymore to send me. No more Shout Factory for me. So sad that corrupt capitalism has taken over Shout Factory. Mysteriously some lithographs are being sold on eBay from an acc...
Order frequently from them , they are patient and responsive with my concerns.
And also have great quality restored older horror and sci fi movies.
I enjoy a bunch of classic tv shows that they release onto DVD, like the Patty Duke Show, Barney Miller, Bob Newhart, Green Acres, etc.