Shaw Business Solutions

2.2 · 66 reviews
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J
J's
Reviews 1
2020-12-13 15:42

One of the worst experiences I have had with Shaw....

One of the worst experiences I have had with Shaw. If there is an option for no star, I would have given zero. I'm very disappointed with their customer service. I called in 5 times the last week because our modem had burned out twice and wasn't working. We could not process customer payments or any...

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Peter K
Reviews 1
2020-12-04 11:40

Our business received a 5 day disconnection notice...

Our business received a 5 day disconnection notice via email without receiving any prior notice. We were COVID forced to close, social distance and then work with a skeleton staff. Paid it all up right away but bill payment department could not assure that this will be processed in time to avoid th...

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Glamorgan Bakery
Reviews 1
2020-11-12 20:01

Our internet goes down at a busy small business. W...

Our internet goes down at a busy small business. We have used their services for years. We call at 9:30 am for tech support. Spend an hour on the phone with no progress. Still no internet!!!!Tech service should come in the morning. We can not answer our emails on site, process payments to our machin...

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Luke Fredriksen
Reviews 1
2020-10-27 19:19

The absolute worst. Offer you "Promos" to get you ...

The absolute worst. Offer you "Promos" to get you into a contract then cuts off the promo price halfway through the contract, to ensure you're paying more than you were for basic internet. Then tell you you have to pay out the contract to get your basic services and price back. They also don't send ...

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Allan Luu
Reviews 1
2020-10-19 22:27

Our 2 year ValuePlan just ended so our bill went u...

Our 2 year ValuePlan just ended so our bill went up to $181.00 a month, so we called Shaw to sign a new 2 year ValuePlan. Their representative somehow came up with the offer of $209.00 a month for the same plan as the 2 year ValuePlan contract which is more expensive than the non contract rate?

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Wissam Akl
Reviews 1
2020-10-09 22:57

What a terrible and unprofessional bunch.

What a terrible and unprofessional bunch.
If you are opening a meme business don t rely on Shaw to help. They stringed me along for 2 weeks only to find myself without service a couple of days before opening and then I get an email saying they don t expect it to be done for weeks while i had an ap...

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SEHAM S BOUTIQUE
Reviews 1
2020-10-02 22:42

It s pretty sad and pathetic to see this very low ...

It s pretty sad and pathetic to see this very low quality of customer service and agents!!! I m literally shocked at the way SHAW agents respond to customers and how they deal with their calls. These agents have no customer service training, no care or empathy, poor listening skills and no customer ...

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Elizabeth Stange
Reviews 1
2020-08-15 12:18

If I could give zero stars I would. We were with s...

If I could give zero stars I would. We were with shaw personal for a long time and loved it, we never had any problems, for tax reasons we decided to switch the business and not only was the customer service a nightmare but the quality of our services went down so much. We had non stop problems with...

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Harry Niemi
Reviews 1
2020-08-06 00:03

20 minutes on hold, then told to call another numb...

20 minutes on hold, then told to call another number, then on hold for another 20. Not impressed. Even when your choice is #1 in the voicemail choices, Shaw forces you to wait for all of their promos and other selections to play before letting you choose. If you choose before the promos finish, you ...

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Elias Ghahremani
Reviews 1
2020-07-14 19:00

phone system is crap ... My business was witout on...

phone system is crap ... My business was witout on multiple occasion. they didn't know what was wrong it and they refuse to send technician. they should have stock with thier internet and cable. making a switch to Telus right away.

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karan malhi
Reviews 1
2020-07-14 03:27

Extremely poor customer service.THE SHAW TEAM HAS ...

Extremely poor customer service.THE SHAW TEAM HAS ZERO PROFESSIONALISM, COMMUNICATION OR CUSTOMER APPRECIATION. I have had multiple service calls, changed my modem.5 times and switched to the the blue wave for which I am paying extra but the coverage is still poor. The video keeps buffering. The ...

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Josh Haughton
Reviews 1
2020-06-27 04:47

Their business internet has been very reliable, lo...

Their business internet has been very reliable, low latency, and at a good price. Unlike Telus who nickel and dimes, even wants to up charge you for a static IP. After getting our network online I've only had to call once and that was to inquire about future potential services. The rep may not have ...

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Shannon Stevenson
Reviews 1
2020-06-23 06:59

I called in and it took 30 minutes to get through....

I called in and it took 30 minutes to get through. The guy I talked to was a jerk and hung up on me because I said I didn t like how he was talking to me and asked to speak with someone else. On a positive note I called and waited another 30 minutes to get through but the gentleman who helped me was...

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R P
Reviews 1
2020-06-22 15:30

I'm pretty happy with Shaw. We still have 18 month...

I'm pretty happy with Shaw. We still have 18 months left on our contract and they just called us up one day and offered us a bunch of additional bandwidth and services for the same cost and no contract extension. We ended up negotiating a dedicated 50Mb fibre line up to 2 x 100Mb split channel dedic...

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Billy Ye
Reviews 1
2020-06-08 15:48

They have no urgency when it comes to taking care ...

They have no urgency when it comes to taking care of clients. I guess 25% of their employees who took the buyout were all their best employees that Shaw had and all they have left is useless people who can't do anything, just sits around and eat donuts all day.

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JustAnother Consumer
Reviews 1
2020-06-08 12:47

Absolutely disgusting sales practices. Salesman ar...

Absolutely disgusting sales practices. Salesman are lying through their teeth. Only after I've asked about the online offer the sales rep. revised his initial offer. Made me accept a contract saying it wasn't a contract just to keep the offer for me. Said he was going to call again to confirm techni...

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David Martin
Reviews 1
2020-05-19 17:28

Shaw Business in Calgary is ABSOLUTELY BRUTAL! I d...

Shaw Business in Calgary is ABSOLUTELY BRUTAL! I do not recommend them for your business.

3rd outage since Jan 7, 2020. This one is now on day 3 without any internet. We cannot use emails, limited phone, no payment methods unless customers have cash...

Shaw will not make this a priority to res...

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Binay Jha
Reviews 1
2020-05-18 17:43

I signed up with Shaw for 5 year but their interne...

I signed up with Shaw for 5 year but their internet connection is not stable and constantly getting disconnected several times in a day and outage around mid-night for approximately 10-20 minutes each day. Called Shaw customer care several times and and they changed modem and shifted modem but no us...

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Philip Johnston
Reviews 1
2020-05-18 08:02

I would recommend if anybody reads this review tha...

I would recommend if anybody reads this review that they do not use shaw. I have been in business for over 40 years, and have dealt with many, many companies throughout that time. Shaw will try to get you to sign a contract for services and not explain the details etc. I know business is not the bed...

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Heather Davies
Reviews 1
2020-05-01 19:16

No stars but it won't let us post without choosing...

No stars but it won't let us post without choosing at least one star. Shaw had a Hot Spot set up on our business premises and when they came to remove the equipment they unplugged our network. Now we are paying for data because we had no guest network and we had to pay our IT person to find out wh...

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Evan Puligandla
Reviews 1
2020-04-18 03:59

Unbelievably inefficient, frustrating. Very gracio...

Unbelievably inefficient, frustrating. Very gracious at requests and then referred to another "team member". After a multitude of emails and phone calls I cannot get a technician to call me with request to remove a service. DONT USE SHAW BUSINESS. So FAR IT HAS. OST ME TIME AND MONEY. They will only...

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David Nyarko
Reviews 1
2020-03-21 15:34

If i could have given a 0.5 point that's what i wo...

If i could have given a 0.5 point that's what i would have rated my experience. Very bad experience . Purchased a business, requested a transfer of ownership and finally cancellation of some services since the associated costs did not make economic sense. Imagine this needing 4 different reps , 3 c...

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Melissa Chiasson
Reviews 1
2020-03-18 05:36

Honestly this place is a joke! They are trying to ...

Honestly this place is a joke! They are trying to charge us 230 a month for 12 damn channels when we asked multiple times for DAMN BASIC CABLE IT ISN'T HARD !!!!!! we can't even watch the damn news I hope no one goes with Shaw is a waste of time and money. So pissed off right now

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Lynsey T.
Reviews 1
2020-03-08 01:10

Unfortunately, I can't give zero stars. Switching ...

Unfortunately, I can't give zero stars. Switching to Shaw SmartVoice has been a 6 week nightmare. Nothing works and we are losing business as our phones ring busy. Auto attendant does not work and the response from our sales rep is beyond disappointing. Terrible service. Do Not Recommend.

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Brad Lake
Reviews 1
2020-02-22 03:06

We are a long term Business customer for internet....

We are a long term Business customer for internet. A Shaw representative comes in and tells me how I'm paying too much and he can fix it if I sign into a 3 year term. He shows me faster speed for less money. As he presents himself as our "Representative working for us" and I was a 10 year plus custo...

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Mark Powers
Reviews 1
2020-02-04 23:56

They canceled feeding the homeless in Canada's lar...

They canceled feeding the homeless in Canada's largest homeless shelter. One of the only reasons I stayed with them.
Trying to cancel cable was like pulling teeth.
Avoid this company. They don't care about you or people in need.
Shop around for a deal if you are strapped for cash and get a good d...

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K. Pie
Reviews 1
2020-01-14 15:40

My wife and i had started discussing wither or not...

My wife and i had started discussing wither or not we were going to switch from Telus to Shaw. I had talked with a Shaw rep named Lanny Blitt. He was very courteous and knowledgeable. More so than any of the reps from Telus that i had talked to. He offered us a much better package than what we c...

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Andre Breault
Reviews 1
2020-01-10 08:04

I have yet to get through to customer service loya...

I have yet to get through to customer service loyalty. Once they have you they don't care anymore. A lot of fluffy advertising about taking care of customers but the reality is they don't care. If you call to set up a new service they answer immediately. If you are an existing customer....they liter...

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Steve Smith
Reviews 1
2020-01-07 08:13

Shaw cable is a total joke. After not being able t...

Shaw cable is a total joke. After not being able to supply high speed internet to my home as they claim. From day one had problems with connection speed had 3 tech guy's come to try to fix the problem. After no resolve thier solution was to lower my bill even after the tech said the RG6 cable that r...

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