Sears takes care of both of our cars. Their service is top notch. We always get personal care. My car is usually serviced while we take vacations. The car is picked up, serviced and delivered with no flaws in what is requested and emails to let us know when everything is done. This is service t...
Working with Boris was great experience! Mercedes are top of the line vehicles and are equipped with tons of features, Boris explained every feature about the car. He was professional, polite and knowledgeable. I recommend you come visit Boris for the next time you are in the market. Thank you!
Ken Dube always does his best to make sure we are happy. This dealership has the best selection of Mercedes-Benz in the state and the service department is great as well.
Sarah Britney is an awesome sales rep. She came through with my first Mercedes. Everyone I encounter was awesome! I had a great experience!!!!!! And I love my 2020 GLC 300 Coupe
Thank you for the very professional and timely service you recently provided to me.
The appearance of the check in area, the personnel and the results were outstanding!
You are doing an excellent job of customer follow through by keeping the customer in the loop throughout the service process. It ...
Great staff really took care of me and was a tentative to my needs and delivered as promised good job!
Was scolded for bringing the car above 4k RPM on a test drive. Felt like I had a nanny in the passenger seat rather than someone trying to find the car that fit my interests.
Salesman allowed a 5 minute test drive, in rush hour traffic. Very dismissive
Very positive first experience! I followed my long time sales expert Boris to this dealership after his recent move and am very pleased with the whole purchasing process at Sears. Dynamic, knowledgeable and flexible team combined with their abundant inventory and ability to source pretty much anythi...
I will make this short and sweet. I have never liked car shopping, but this experience was different. The experience was excellent! From the time my husband and I entered the parking lot to the time we left the parking lot with my new car, the staff was attentive and respectful. I could not have ask...
This place has the best customer service I ever experienced. I found a few cars on their website that my wife and I were interested in. We were able to connect with Soroush, who was our sales consultant. Soroush was fantastic. He listened to what our concerns and needs were for a car, had great inpu...
Sue Brink was amazing. I'd give her ten stars if possible. Thank you
Joel Lunde
My recent experiences at Sears service have been great! The service is commensurate with the Mercedes ownership experience. From the service advisors to the techs to my loaner, all was great. We service both our Mercedes at Sears, wouldn't think of taking them anywhere else.
William was thorough and professional in sharing all the details and made the purchase experience smooth...
Never again. Never ever.
The biggest mistake of my MB ownership experience: not buying from Feldmann s again.
My history:
E350 # 1: Feldmann s
E350 # 2: Feldmann s
E350 # 3: Sears Imports
GLE 350: Back to Feldmann s in September 2018
- Sears Imports Sales failed to follow-up on my re...
Reid Willemsen and his crew at SEARS has taken very good care of me and my car, a S550 4MATIC. My service adviser, Bill Blume is always polite, always calling with updates, and the service area/dealership is a temperature controlled clean area to drop off/pick up the vehicle. I appreciate their kind...
If I could give them 0 stars I would. The staff here are very discriminating and Judge mental. I m disappointed that I even bought as many cars from them as I did. They upsell as much as they can and try to rip you off of your hard earned money. Good customer service is key, but they lack it.
From the initial call to the test drive to the purchase, Daniel made the buying experience first class for a newbie luxury vehicle owner. He provided thorough information about our vehicle of choice and made sure the whole process was smooth and comfortable. Thank you.
-- Mel & Michelle B.
John Mulligan made it happen, I had looked at similar cars somewhere else but after meeting John at this dealership I had to make a decision to buy from him. It was a very pleasant experience, I see myself coming back for another car in the near future. Thanks!!
Just purchased a used Mercedes Benz, called Sears import, asked if they could look up history and let me know what if anything could should be done. Asked about service, he told he could not find anything on my Benz. I asked about bringing it in for a service, did I need to make appointment. H...
Kudos to Salesman John and Sears Imported Autos. I had a wonderful amazing experience working with John. He was informative, knowledgeable and gave exceptional service to me. Over the years I have dealt with thousands of people, John is a special person and truly cares about the service he provi...
BUYER BEWARE. DO NOT BUY A USED CAR FROM SEARS IMPORTS. DO NOT MAKE THE SAME MISTAKE I DID. I purchased a E350 Blutec in 2017. After 30k miles the engine stall and now needs to be replaced. A dead - diesel - engine, $37k to replace it. I now have to buy another vehicle. I will never buy another car...
So buying a new vehicle is always a very difficult decision with all the cars available and the buy vs lease predicament. Jared Kenny at the Sears Mercedes Minneapolis dealership made this entire process extremely simple. I told him my budget, he showed me the cars that fit. Test drive was amazing, ...
Excellent service at this dealership! Fair and honest sales department!
Great experience, friendly professional staff, finance department was efficient and explained everything in detail.
I came to the dealership with a particular used vehicle in mind. Soroush was great and let me drive it by myself so that I could get the full experience. I was happy with it and everyone at the dealership moved quickly to cover all aspects of our sale. Very professional and no pressure to buy someth...
I had the pleasure of working with Jared Kinney when purchasing my 2018 GLE350. Jared was great! Very patient with me, as I changed my mind a couple of times on the vehicle color and option choices. He didn't try to influence my decision in any way! From the time I talked with Jared about tradin...
Sarah, Boris and Jennifer were Amazing! This has been one of the best experiences we've had purchasing a car! Start to Finish. We look forward to establishing this relationship. And conversation with Marsai.... Awesome!
Never been to this place in my life. Must be the hacker!
Competent, quick service. Reasonably priced, which isn't always the case with MB dealers. I pass two other MB dealers on my way to Sears because it is worth it. Better technicians, knowledgeable advisors, reasonable pricing. Yes, the cookies, bagels, and Keurig machine are cool as well.
I recently purchased a 2016 c300 from them. The sales person was very helpful in explaining the features and car has been performing really well. Have no complaints for now :)
Nick Griffin was an excellent salesman. He worked really hard for me to get the car of my dreams!
I purchased my Mercedes C300 from Sears a couple weeks ago. Stacy and Kent were awesome! They made my buying experience a great one. I m definitely buying from them again.
I did not purchase my Mercedes through Sears. I purchased my car used and the previous owner had all services/routine maintenance through Sears. I do not regret my decision to continue the relationship. My car and I are always well taken care of.
My girlfriend and I went here in search of a used vehicle. When we told them our price range the salesman (Soroush Nezhad) became very rude. He tried to push her into a car that she told him she didn't like, lied to us about not having the vehicle she was actually interested in and told us he didn't...
never purchase or get work done on your vehicle at Sears Imported Autos they treated me with absolute disrespect the whole month it took them to fix my Mercedes. They would argue with me, deny my warranty on my vehicle, and lied about what they were/did about situations. In the end I was stuck with ...
My family and I have always been the type of people to drive through car dealerships on Sundays so we can just look at the cars and not feel pressured to purchase a new vehicle. My viewpoint has changed after going to Sears Imported Autos and working with William Steiner. Every time I walk into the ...
I have never had anything but the best service from Sears Imports. I first went to them when they went out of their way to help me when I was told "sorry" from my previous dealership which was the best thing they could have done for me. They always make me feel like a VIP and even provide a few di...
We went to the Sears Imports dealership around 4 pm during the week and found the place buzzing with activity. There were staff members on the phone, walking with other customers on the sales floor, while others were in their offices attending to customer needs.
At the start of our engagement we ...
Sears Imported Autos service team is simply outstanding. They are responsive, knowledgeable, helpful and friendly. They look for ways to save the customer money when it comes to service as well. I always look forward to working with them.
Worked with Mike Bakeman and the service was top notch. Very knowledgeable and passionate about his work. He truly made the experience enjoyable. Highly recommend!
The service was a little slow at first, hence not a 5 star review. We did not have good communications with the original sales representative. After talking with the general manager and Carrie in the finance department, they took care of us to close the deal on our new BMW. We are very pleased with...
I purchased my used ML350 from Sears a few years back, my first Mercedes. Generally a great car and I love driving it. I can't say that I have been overly impressed with the maintenance cost of this car though. What I was expecting was a vehicle with superior engineering...not what I found to be t...
It is not often that the person answering the phone at the body shop calms and relaxes me when I call to ask about an insurance claim and repair work. Camara, at Sears auto body did just that. She returned calls and really took charge of the process in a friendly and capable way. Efficient, capable,...
THANK YOU "Patrick Schwamm" and the entire team at Sears Imports!! I am SO HAPPY with my BEAUTIFUL 2012 Lexus Patrick!! Wow, You responded immediately to my website enquiries. You were easy to work with. Very kind and gracious, efficient, respected my budget & desires...Let me take the SUV to my Lex...
This is our 3rd MB purchase from Sears Imported Autos in as many years. Reputable dealership, great customer service, and knowledgeable sales people. Special thanks to Brian Podgorski for his help in getting us into our new GLS450. Amazing vehicle.
I was incredibly happy with my experience at Sear s. Eric was very amenable & genuine and no one made me feel I was under pressure or a time restraint, even though I was there quite late in the afternoon. The deal for my 2013 Volvo was outstanding and it is in impeccable shape. I ll undoubtedly retu...
I'm mad at myself cause I bought a vehicle from them. they're worst dealer and personnel you can expect. Sales manager promise to fix radio after purchase but never called me. Sold me vehicle with suspension problems. if you're in your mind stay away
Excellent staff, provided excellent seamless customer service
I ve had a very disappointing experience with this dealership and that s saying a lot giving I have a very high threshold before complaining. I would certainly never recommend anyone doing business with this dealership or even Mercedes for that matter. They started off by first disclosing a body dam...
I purchased a Certified, 2015, E350 sedan from this dealership online. I never saw the vehicle until it was delivered by the transportation company Sears arranged for. Every representation they made as to condition, equipment, inspection, etc. was true. Price was easily agreed upon and they even ...
Great cars and great service! Also my service advisor, Bill Blume is an awesome at what he does, and should be honored by Sears Automotive. He puts every effort to make sure the customer is taken care of, and happy with their service!
The service department (Scott) was slow, unfriendly and very expensive. Coon Rapids Dodge was way better on my kids car. I paid $149 just too look at it then they wanted a $149 to just look at my brake pedal for a possible problem? Then I asked what are you fixing the actuators or the sensor? He has...
Had great help from John Mulligan on getting a used vehicle. He was quick to respond and offered great help to make the process easier for me.
Sears' Service Department has always does a superior job for me. Not only is the work completed right during the initial visit, it's done on time and the vehicle is returned clean inside and out. I've had both mechanical and body work at Sears and can't be more satisfied.
Love Benz cars and service
Nothing like my AMG!
OUTSTANDING!!!!! That s the word that sums up JOHN MULLIGAN! I was skeptical and nervous about shopping/purchasing a vehicle virtually. He and Kelly as a tag-team held my hand and walked me seamlessly through the whole process. The experience was way beyond my expectations to say the least. I p...
Boris was phenomenal. He truly made my first car buying experience memorable. Very straight forward and doesn t hide anything. Unbelievable service from the Sears Imports family.
I would give 1 star if not for Soroush in sales. He gets 5 stars. The service department gets a 0. I used to be a faithful Sears customer as I felt their service department was better than anywhere else. In the past year or so I have had nothing but bad experiences. On one vehicle they could no...
I worked with Eric Bugenhagen at Sears Imported Autos. Super friendly, knowledgeable, and answered all my questions. He always got back to me in a timely manner. 10/10 would recommend working with Eric if you are in search of a new car!
Great service. I had the clear film applied on my new Silverado. They did the hood, front end, door sills, and door edges. Perfect cut to fit. Almost impossible to see once on the truck. Definitely the place to have done. I have recommended others to go there.
I bought my car from Sears and have stopped getting service there for a while due to the constant issues of having to pay so much money for simple things and then having to come back because of ill repairs . Most recently brought my car back due to slight shaking after paying so much for a diagnost...
Just wanted to thank Mike Bakeman for all his help looking for new & used SUV's. Appreciated the info and the time you gave us. You made our car shopping experience stress free! Thanks again Mike.
My entire family are loyal Mercedes Benz Drivers - the only mistake I made was not finding Sears Imports sooner. My son and his fiance worked with Aaron and Soroush on their vehicle upgrades as I patiently waited for my turn - we were contacted by Sears to let me know that it was my turn and that t...
Great place the purchase a Mercedes Benz. That's the only car I drive.
Mike, Matt and team are Fantastic! Great place to buy or service a vehicle.
What a fun experience shopping at Sears Imported Autos! Boris was SO wonderful to work with - no high pressure sales - just lots of patience with our many questions even though we were just buying a used Mercedes. Boris was so knowledgeable it really helped us narrow down our choice from their ver...
David and Peter were helpful, thoughtful, and straight with us. No "used car salesman" BS.
Al and Bill, it s always a pleasant experience on every visit at Sears Imported Auto could not ask for any better service (10+). I'll not hesitate to recommend this dealership to me friends, and family.
I have had nothing but the best experiences with this dealership time and time again! I recently leased a C300 and worked with Stacy in Sales and Jennifer in financing. They went above and beyond for me and really made the entire process easy and fun! I highly recommend you ask for them! One of the ...
I tend to buy cars that are not readily available in every market, so I end up going long distance when necessary to find a car that I want. I found this 560SEL at Sears and could not be happier with the purchase process. At 800 miles away they provided me with any photograph I needed [I looked thr...
William Steiner was very helpful in my search for a vehicle! He made the process very easy and efficient and answered all of my questions along the way. Thank you, William! I'm happy that I purchased from Sears Imported Autos.
This is the fourth Mercedes we have bought from Sears. John was very helpful and professional. He sorted everything out quickly with first seeing the vehicle to driving away in less that 24 hours.
Eric did an incredible job during the sales process. Professional, courteous and great to deal with. Highly recommend dealing with Sears and Eric!
Bill was awesome! They all are very courteous and do a great job! Very happy with my experience there today. I'll be back
Wonderful service, friendly staff, quick turnaround on maintenance, found it odd at a luxury dealership that I was asked to replace the gas used in the loaner (which I had for four hours.) Other luxury dealerships I've used in the past haven't treated the loaner process as though I'm renting a UHau...
I have been dealing with Larry Keck and Sears Imported Autos for over 15 years. Larry makes practical recommendations with respect to our vehicles. We think that Larry and Sears do a great job. I just took delivery of an S-Class and my wife has a GLK on order: enough said.
Great Service.. Shout out to Ian.. he went above n beyond to help me out today.. save me a trip to come back... Excellent work. could have gone to other dealership but would drive a little further to come here for their service...
Lemon. Buy new here, if you chance buying used, even with low miles...get the extended warranty. Just a few months off the lot we were 5k in estimates of repairs. And guess what? It needed all of them. The window motor after 47k miles went out $800, catalytic converter, some oil seal, and go figure ...
Nice, luxurious showroom, and the people seemed friendly enough, but had some issues with them when they fixed my car. When it was time for me to pickup my car, I was pretty shocked to find the plastic underbody panel IN MY BACKSEAT. Not sure why it was stored back there in the first place, but it d...
I purchase a new MB 2012 350BTC about a year ago which was plagued by a persistent problem--a heated steering wheel that overheated initially where the left hand lower spoke met the wheel. On first complaint the wheel was immediately replaced to no avail indicating that it was a design problem. Fo...
Great, fast and thorough service on my car! Jeff is a great service tech to work with. He kept me updated while I waited.
Nick Wahl made a first time Benz buyer experience awesome and special! He patiently listened to my questions and concerns; and instilled trust in me and the vehicle.
Thanks, Nick!
Received great service the couple times we ve taken our vehicle here. Super nice staff and very helpful.