We love the product and we would use it forever, but horrible company, specially in its response to Covid-19 lockdowns. We understand the obligation in a contract, we are not asking to break it, we are simply asking you to pause it until businesses reopen. We are in contracts with a lot of other v...
We are an upscale furniture consignment store and it is very important that our customers have a great experience when they visit our store. ScentAir is an important part of that experience. People love the smell when they walk in the door and they want to stay and shop longer. ScentAir has become p...
Gross. A nasty chemical concoction. Our old apartment complex had these machines everywhere and it was TERRRRIBLE
My experiance with this company is like buying a used car - i found it to be smoke and mirrors. This culture usualy starts at the top.
Todd Keller helped us out at Pet Check Urgent Care. Once in touch with him, he gave me his cell phone number and from that point, helped us step by step pick the right fragrance for our new establishment. Service couldn't be better. Todd was awesome!
**Update response to their response** We honored the contract. It was a one year contract and I was told would be month to month after that. Not only did your salesman not tell us it renewed yearly, you raised the pricing from the original contract without ever contacting me or getting a new contrac...
Overpriced and incredibly wasteful products. Cartridges are not returned to scentair for reuse. They are simply thrown away and contribute to a lot of unnecessary waste.
We started a relationship for 2 locations with Scentair in June 2020. Immediately, there were delays of install for our first location. When the person showed up, he did not know he was setting up a system and was simply there to replace the scent. To his credit, he pivoted and got it done. For our ...
Worst customer service, they don't return phone calls or emails. After cancelling service, I have been waiting for a refund for over 8 months for the accidental overpayment, and they just keep giving me run arounds. Stay away!
Dishonest sales people. Told me about the 2 year contract, but said I could cancel at any time after that. Then when I tried to cancel 3.5 years in, I was told I have to wait until the anniversary date of when I signed up because the contract states that I automatically get locked into one year cont...