I have been using eviivo for over 10 years, I have tried other channel managers and have found none are as complete or reliable. The customer services are very good, the staff are friendly and helpful, all in all highly recommended.
Mahdi is an excellent client agent who explains things well, clearly and concisely. He answers our questions precisely and takes the time. I recommend
Rafi was exceptionally helpful and patient whilst I was trying to get to grips with the Eviievo method of operation. Nothing was too much trouble and we are extremely grateful for his help. Thank you so much.
no answer , i have been charged twice by these idiots I assume they only have 1 member of staff !!! the most appalling customer service ever encountered - it would be no stars however it won't let me submit no stars
Since 2018, I have utilised this Eviivo PMS it just ace all around.
Dale has been outstanding in all areas of support. He has been amazing at communicating and responding to our needs for help at speed. We have found Eviivo to be an incredible system due to its ease of use and user friendly front en. We believe it is excellent value for money.
Gillie
Osney Arms Gu...
Software constantly not working. Don't give support after hours. If your contact person is out, none takes responsibility. When you want to upload pictures for your properties it takes forever (5,6,7...hours)
Dont answer after you pay them money. Not worth it, highly recommend NOT using this platform
avoid them. no refund, no answer, I will report them to the police.
worst customer service and worst complaint handling service. Register a complaint and forget about it. Getting resolved is not their issue, its our business and we should do the needful.
Mahdi Mssedi was simply exceptional.
He understood my specifics, reformulated when he was not sure of understanding, he anticipated the possible complications and in the end took more than 2 hours of his time to resolve my problem. Work organized with human and technical intelligence and excellent ...
We started using Evivo as our channel manager in March, they've been nothing but helpful and quick to respond. Bookings after lockdown were above our expectations until this 2nd lockdown!
Great company, I've been working here for 10 years+ and can't see myself working elsewhere. Lovely environment, very professional staff members and amazing customers which keeps us busy and help us evolve.
I thank the whole eviivo team for their support and their professionalism. it's my 4th year with them and I am very satisfied.
I especially thank Mohamed Alaya for his assistance especially when I do silly things.
eviivo is a very good channel manager and offers many advantages that others do not ...
Akram is very helpful and keen to solve my issue on the phone.
What an awful company to deal with. Totally automated phone system that has obviously been put in place to NOT help anyone and to try to avoid you speaking to a human being. I will check now that any hotel/B&B I book in future is NOT an eviivo customer.
If i could leave a lower score i would , i'm not generally the type of person to go and write reviews online this is actually the first time i leave one !!
Don't trust them since i'm using their service i get less and less booking they're not able to set up properly and they will make you loose y...
Been with eviivo for more than 7 yrs now , wonderful people and environment , staff are always helpful . Kudos
Great customer service from Sam, very patient and helpful
We have been with eviivo for many years and we are very happy, this platform has allowed us to really grow our online business and connect to multiple channels
Unfortunately, I didn't have a great experience with Eviivo. Connection with Expedia took 3 weeks and no one wants to step up and take ownership or help from Eviivo. It is still not fully connected. They're all blaming me and not really take any responsibility. Customer is really poor and you're not...
Go to QBook they are more cost effective more helpful! Be warned they charge you for the off line bookings, you know the ones you work hard to get yourself! They love you when you join and obnoxious when you leave. They have caused so many problems for us with regard to the online travel agents its ...
I received a masterful lesson in price management with Hana which was of exceptional help, a rare patience and a way of proposing the best solutions to problems related to Booking prices. Everything was solved with mastery. Well done to Eviivo for choosing truly professional people for its assistanc...
Very Efficient
Most problems solved right away or investigated swiftly. Friendly customer service staff.
Lost a reasonable product (Webervation) and have this thrust down our throats! The terms and conditions are all one sided (in their favour) and have some very serious legal flaws! They take the customers money and hold onto it for a month after they actually check out!
Their calendar can not even...
I have received excellent service from Sam concerning some issues with preauthorisation for customers. He is always a most patient and helperful person.
A very easy system to use - free website too. very pleased
I only gave them 1 star because I couldn't find an option to give them 0. I attempted to use their 'Booking Service(?)' to book a B&B in southwest England. It indicated a room was available when it wasn't. They took my money and refused to refund it until contacted by the B&B owner who had received ...
Once upon a time Eviivo were probably best in class. I'm not sure what has happened, whether it be a change in management, cost cutting, or general apathy, but in the last few months their service levels have been horrendous, regular problems have been experienced with the platform operating slowly,...
Valentine assisted me today and it was a relief to see that my properties are now syncing. Thanks Valentine
Worst experience , they're management is just embarrassing!!
To the Directors of Eviivo,
I would like to make you aware of some of your employees. I am fairly new to the hotel business, and was very skeptical about joining Eviivo initially. However after Mr Akram explained so convincingly how I would benefit from you guys, I decided to give it a try. And, wo...
Shocking customer service, they have been poor in communication, not settled invoices with Expedia, consequences to my business no Expedia bookings, no communications to their customer and subsequent lost bookings.
I swapped to Eviivo from another provider and have found the platform excellent! There's always teething issues getting used to a new piece of software; however the support are great! The live chat function is efficient at sorting out issues and queries if you can't find the answer from their extens...
Top company if you have a Serviced Accommodation. Rafi top man, with passion for helping his clients grow. Been recommending to many people.
Terrible channel manager, shocking customer service, had to contact them 4 times to get calendars to sync on airbnb and booking.com. One person even just ended the conversation themselves. Save yourself time and headaches, avoid this channel manager
Extremely poor customer service. They bend over backwards at the start to get you on-board, but after that they hardly bother. It's a declining business. Best avoid!!
Eviivo is a simple but professional solution reservations system for a small to medium operation.
I was dealing with Kay and found him very helpful in all my queries.
POOR SERVICE, NO ONE WILL ANSWER YOUR CALLS / EMAILS.
DO NOT USE THIS SERVICE FOR YOUR PROPERTIES
YOUR BEST DOING IT YOUR SELF !!!!!!!!
The customer service and assistance in using the suite to manage bookings is brilliant. Being new to hospitality and the different platforms we are now using it would have been a minefield and taken us a long time to get this right.
The tutorials, follow up webinars and live chat all made the set ...
Excellent software but totally devoid of customer service.
DONT USE , WASTE OF MONEY, WILL NOT REFUND - KEEP YOU IN A LONG CONTRACT
We are now 12 months into working with Eviivo and I have found them very helpful especially Kay who was my first contact person. Since then I have spoken to a few different members of their team and each one has helped me with any issues I have had. Systems take time to get to know and I am very h...
Been using eviilvo when I moved to my new business had a few teething problems at first but since then I have been very happy with the service. Had a few phone calls to address minor niggles and had great service with the call back which I asked for and after say great customer service and great ...
Great system with lovely staff. eviivo have really helped my business over the last 2 years.
signed up and nothing been done for 6 months and refused to cancel my subscription as I am in contract for 24 months
Eviivo offers great software and the staff are so, so helpful and supportive. Fabulous service. Thank you!
Hi i am a currently eviivo client and i dont recomande using them, i called them on there support number and i paid 210 euro for a 25 minute call and also there software doesnrlt work properly.
Avoid them.
Wish I could give zero stars. Terrible customer service- don't expect them to ever get back to you, also wait ages to be able to speak to them
Like other reviews our experience of the customer service was awful. Have waited over a year to resolve an issue. Don't think we will ever get a satisfactory outcome.
A well-functioning software that is repeatedly improved by updates. But the 5 stars make the support (LUKAS) complete.
Tireless and with an amazing knowhow to his work. Keep it up.
Everything is made very simple with EVIIVO the process is clear and transparent from the start. Its especially easy with the help of RAFI who goes beyond the call of duty to help make things easier. Highly recommend.
If I could give 0 stars, I would! Terrible customer service experience, a slow and out-dated channel manager designed for hotels, not multiple-address property managers. On-boarding was slow and we had multiple double bookings. One really More
2 Oct 2018 - UPDATE Eviivo misses a major feature hotels require! - Once receiving bookings, your system does NOT auto add guests to contacts DB, each and every customer has to be added MANUALLY by going through 6 key clicks and 4 screens to finally click ADD TO CONTACTS. (After doing this returnin...